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Job Summary

• We are seeking a highly motivated and results-driven Retail & B2B/ECOMM Manager to lead our retail, business-to-business (B2B), and e-commerce sales operations.
• The ideal candidate will have a strong track record in driving revenue growth, managing distribution channels, and building strategic relationships in the Kitchen Appliances and White Goods Electronics markets.
• The role involves developing and executing sales strategies, managing sales teams, ensuring excellent customer experience, and meeting both revenue and market share targets.

Key Responsibilities
Sales Strategy & Planning:

• Develop and implement effective retail, B2B, and e-commerce sales strategies aligned with company goals.
• Set sales targets, KPIs, and monitor performance across all channels.

Business Development:

• Identify new business opportunities in retail, B2B, and e-commerce sectors.
• Expand distribution networks and maintain strong relationships with key clients, distributors, and retail partners.

Team Management & Leadership:

• Lead, coach, and motivate the sales team to achieve individual and team targets.
• Conduct regular performance reviews and provide training to enhance team capabilities.

Market Analysis & Reporting:

• Analyze market trends, competitor activities, and customer behavior to optimize sales strategies.
• Prepare timely sales reports, forecasts, and performance analyses for management review.

Customer Relationship Management:

• Ensure high levels of customer satisfaction by addressing client concerns and delivering exceptional service.
• Monitor feedback and implement improvements to strengthen client relationships.

Promotions & Campaigns:

• Collaborate with marketing to design and implement promotional campaigns for retail and online channels.
• Monitor the effectiveness of campaigns and suggest improvements to maximize ROI.

Operational Excellence:

• Oversee order processing, distribution, and inventory management to ensure smooth operations.
• Ensure compliance with company policies, standard operating procedures, and industry regulations.

Requirements

• Graduate / HND in Business, Marketing, Sales, or a related field.
• 6–8 years’ experience in retail, B2B, and e-commerce sales management.
• Proven experience in the Kitchen Appliances and / or White Goods Electronics market.
• Strong leadership, negotiation, and communication skills.
• Results-oriented with excellent analytical and problem-solving abilities.
• Proficiency in MS Office, CRM software, and e-commerce platforms.

Salary 
N250,000 per month (competitive, based on eligibility).

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Job Summary

• The Supervisor – Packing & Dispatch will oversee daily packing and dispatch operations to ensure products are properly packed, accurately documented, and dispatched on time.
• The role requires strong coordination, attention to detail, and the ability to supervise a team to meet operational targets.

Key Responsibilities

• Supervise packing and dispatch activities to ensure efficiency and accuracy
• Ensure products are packed according to company standards and safety guidelines
• Coordinate with production, warehouse, and logistics teams for timely dispatch
• Monitor inventory movement and ensure proper documentation
• Assign duties and supervise packing and dispatch staff
• Ensure compliance with health, safety, and quality standards
• Prepare daily reports on dispatch activities and stock movement
• Address and resolve operational issues promptly

Requirements & Qualifications

• Minimum of OND / HND / Bachelor’s degree in Logistics, Supply Chain, or related field
• 6+ years experience in an FMCG or manufacturing industry, with strong exposure to packing and dispatch operations
• Proven supervisory experience
• Good communication and leadership skills
• Ability to work under pressure and meet deadlines
• Basic computer knowledge (Excel, inventory records).

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