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Job Description 

• We are looking to hire an exceptional Payments Manager owns the full payments function across deposits, withdrawals, payment journeys, provider performance, KYC-linked operational issues, and payment-related customer friction. This is a central stabilisation and growth role responsible for building a faster, simpler, more trusted, and more conversion-friendly payment experience for NairaBet customers in Nigeria.

Key Responsibilities

• Functional Ownership
• Own the end-to-end payments function across deposits, withdrawals, reversals, payment exceptions, and payment-related customer journeys.
• Map, understand, and improve each step of the deposit and withdrawal experience and act as the accountable owner for payment-related issues across the business.
• Ensure payments are treated as both a core product journey and a commercial conversion lever, not just a back-office process.
• Payment Journey Optimisation
• Reduce friction across first deposit, repeat deposit, withdrawal request, failed-payment recovery, and KYC-linked interruption points.
• Work with Product and UX to simplify payment flow, method selection, messaging, retry paths, failure communication, and withdrawal clarity.
• Build a payment experience that is locally relevant for Nigerian users and competitive with the best operators in market.
• Provider Acquisition & Partner Management
• Identify, assess, onboard, and performance-manage stronger or additional payment providers where needed.
• Build a clear view of current provider gaps, weaknesses, commercial issues, and technical constraints; manage partners against defined service and performance expectations.
• Lead provider escalations and push for improved uptime, responsiveness, routing quality, speed, and commercial terms.
• Operational Control, Risk & Reporting
• Build incident tracking, escalation logic, and reporting across failed transactions, provider performance, withdrawal TAT, payment friction, and unresolved issues.
• Coordinate with Finance, Product, Customer Support, Risk, and external providers to ensure issues are investigated, categorised, and pushed to closure.

Experience & Background

• Minimum of 6 to 8 years working experience
• Candidate must have explicit experience in the gaming/betting industry.
• Experience in payments operations, payments product, fintech, wallets, banking rails, gaming, or another high-volume transactional digital business.
• Confident working across PSPs, payment routing, customer friction, KYC-linked issues, fraud controls, and provider negotiations.
• Strong understanding of Nigerian payment behaviour, local payment-method realities, and user expectations is highly valuable.
• Owns the full payments outcome rather than one isolated part of the process.

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