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Responsibilities
System Monitoring and Surveillance:

• Monitor customer energy systems on a 24/7 shift basis using Arnergy’s surveillance and monitoring platforms.
• Continuously monitor system performance to proactively identify faults, alarms, abnormal events, and service interruptions.
• Detects system anomalies early and initiates appropriate response actions to minimize downtime.
• Ensure real-time visibility of deployed energy systems through available monitoring and analytics tools.

Incident and Fault Management:

• Perform first-level technical troubleshooting and provide remote support where applicable.
• Escalate alarms, incidents, and unresolved technical issues to the appropriate resolver teams within established Service Level Agreements (SLAs).
• Create, assign, monitor, update, and close incident tickets while maintaining accurate documentation. 
• Conduct proper fault diagnosis and technical demarcation before escalation.
• Track incident progress and follow up with resolver teams until successful resolution.
• Ensure all incidents are properly documented and closed in accordance with operational procedures.

Customer and Stakeholder Support:

• Provide timely first-line technical support to customers experiencing system issues.
• Collaborate closely with the Customer Experience team to ensure prompt communication and resolution of customer concerns.
• Provide regular status updates to customers and internal stakeholders on ongoing incidents.
• Coordinate stakeholder notifications for planned maintenance activities and unplanned service interruptions.

Operational Support:

• Support field service and operations engineers by providing system monitoring insights, analytics, and remote diagnostics.
• Collaborate with Software, Embedded Systems, IT, and other support teams to improve system monitoring and operational visibility.
• Maintain accurate operational records, reports, and surveillance logs.
• Document recurring issues and contribute to the organization’s technical knowledge base. Participate in shift handovers to ensure continuity of surveillance operations.

Continuous Improvement:

• Identify opportunities to improve monitoring processes, alarm management, and operational efficiency.
• Recommend enhancements to surveillance tools, reporting, and operational procedures.
• Support the implementation of process improvements that enhance service reliability and customer satisfaction.
• Perform any other duties assigned by the line manager.

Requirements and Skills

• You’ll be a good fit for this role if you have:
• 1–3 years of experience in technical support, system monitoring, network operations, energy systems, or a similar technical environment is an advantage.
• Experience working in a shift-based or 24/7 operations environment is desirable.
• Basic understanding of electrical power systems, solar energy systems, or battery energy storage systems is an advantage.
• Familiarity with monitoring platforms, SCADA systems, IoT platforms, or remote monitoring applications.
• Knowledge of incident management and ticketing systems.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Ability to interpret system alarms, logs, and performance data.

We’d also like to see:

• Excellent written and verbal communication skills
• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

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Description

• As Account Manager, Office Buildings, you will drive Arnergy’s commercial sales into the corporate real estate and office occupier segment.
• You will position Arnergy’s solar PV, battery storage, and energy management systems as the premium solution for facility managers, property developers, and corporate occupiers.

You will:
Vertical-Specific Sales & Business Development

• Identify, target, and develop new accounts across commercial office towers, corporate headquarters, business parks, co-working hubs, and mixed-use developments.
• Map energy consumption, generator capacities, diesel spend, and ESG reporting obligations within target accounts to build a data-driven value proposition.
• Target property developers and real estate investment companies to embed Arnergy as the preferred solar partner in new developments at design stage.
• Engage corporate occupiers directly, particularly professional services firms, banks, telecoms companies, and multinationals with energy cost and ESG reporting mandates.

Solution Scoping & Proposal Development:

• Work with Technical Services to scope systems for large commercial buildings: rooftop PV, carport installations, and battery storage for grid/generator backup.
• Develop financial models covering TCO, diesel displacement, capital expenditure vs. financing options, and payback period — tailored to corporate financial decision frameworks.
• Prepare and present Board-level proposals and investment papers, adapting technical content for executive and non-technical audiences.
• Develop multi-building proposals for property groups or facility management companies managing several office sites.

Account Management & Relationship Development:

• Manage and grow a portfolio of active office building accounts, maintaining high satisfaction, visibility into system performance, and readiness to expand to additional floors, buildings, or corporate campuses.
• Proactively engage facility managers and estate companies around planned building upgrades, expansions, or new tenant requirements that could trigger additional energy system needs.
• Track energy performance data for key accounts and present periodic energy savings reports to reinforce value and identify upsell opportunities.
• Serve as the primary commercial contact for account escalations, coordinating swiftly with CX, O&M, and Technical teams.

Reporting & Market Intelligence:

• Submit accurate daily, weekly, and monthly pipeline and revenue reports via Arnergy’s CRM.
• Monitor commercial real estate developments — new office tower completions, building
• refurbishments, corporate relocations — and convert intelligence into proactive pipeline activity.
• Report on competitor activity, market pricing trends, and customer objections in the corporate real estate space.

Requirements and Skills
You’ll be a good fit for this role if you have the experience below:

• Bachelor’s Degree in Business Administration, Marketing, Science, Engineering or a related field.
• Minimum 4 years of B2B sales experience, with at least 2 years selling to commercial real estate, facility management, or corporate accounts in Nigeria.
• Demonstrable track record of winning and managing high-value corporate accounts requiring multi-stakeholder engagement.
• Strong commercial and financial fluency — able to construct and defend investment cases, ROI models, and payback analyses at board level.
• Excellent written and verbal communication — proposal writing, formal presentations, and board-level engagement.
• Proficiency in CRM tools and sales reporting platforms.

We would also like to see:

• Experience with large-ticket capital equipment, property technology, or energy solution sales in a corporate real estate context.
• Understanding of solar PV, battery storage, or energy management systems (full technical training will be provided).
• Experience with asset financing sales models.
• A genuine hunter mentality — self-driven, resilient, and motivated by closing deals.