Job Vacancies at Airtel – Apply Now

The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Increase revenue earning customer net additions – Prepaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid

• Identify and formulate zonal sales strategies to help drive gross additions
• Monitor churn & grace periods
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Achieve net revenue of the zone

• Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone 
• Propose and drive VAS Up selling activities 
• Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Delivery on channel satisfaction score

• Implement the audit and review of channel partners & distributors to ensure Healthy ROI of 
• Monitor the timely disbursement of claims to the market, regular trade service.
• Conceptualize, design and implement channel delight activities

Expand distribution width and depth

• Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network coverage & quality

• Network optimization
• New sites ROI and deployment
• Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Delivery showroom experience 

• Identify and formulate customer service delivery strategies to help improve customer satisfaction scores
• Ensure provision of standard infrastructure at zonal showrooms
• Ensure showroom employees are upskilled in industry training and certifications for the role

Achieve employee engagement scores in line with the engagement target for the business area 

• Continuously motivating the front-line employees through leadership by examples 
• Implement all action plans that will address hygiene issues etc. From engagement survey

Educational Qualifications  

• Bachelor’s degree in Management or related Social Sciences
• Masters in Business Administration is an advantage 

Relevant Experience & Functional / Technical Skills

• Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level
• Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies 
• Extensive sales and business development experience with proven expertise in revenue generation and growth 
• Excellent product knowledge

Other requirements 

• Excellent Relationship Management skills 
• Excellent Numerical Acumen and Analytical thinking skills 
• Excellent presentation and communication skills 
• Excellent and proven leadership skills 
• Team Player: Independent, confident and objective
• Attention to details
• Excellent at driving Execution Excellence
• A strong Customer – centric orientation 

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