Customer Service Representative
Description
- Are you passionate about customer service and operations?
- We’re looking for a customer service representativ eto support the day-to-day activities of our Akure branch, ensuring excellent customer experience and smooth branch operations.
Key Responsibilities
- Attend to walk-in and online customers professionally.
- Respond promptly to customer enquiries via calls, WhatsApp, and other communication channels.
- Provide accurate information about company services, shipping rates, and timelines.
- Conduct inspection of items for defects and report discrepancies.
- Process, document, and prepare shipments accurately.
- Maintain organised records of customer interactions and transactions.
- Monitor shipments and provide timely updates to customers.
- Support daily branch operations as assigned.
Requirements
- Minimum of OND / HND / BSc Degree in any relevant field.
- 0 – 2 years of experience in customer service, sales, or a related role is an added advantage.
- Strong communication and interpersonal skills.
- Customer-focused, professional, and well-presented.
- Basic computer literacy (Microsoft Office, WhatsApp Business, etc.).
- Ability to multitask and work under minimal supervision.
- Must reside within or close to Alagbaka, Oba-Ile, or the nearby Akure axis.
Method of Application
Interested and qualified candidates should send their CV to: hr@myafrimall.com using “CSR Application – Akure Branch” as the subject of the email.