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Job Summary

• The Hotel Facility Manager oversees the maintenance, operation, and improvement of the hotel’s physical facilities and infrastructure.
• This role ensures that all building systems, guest rooms, public areas, and equipment operate efficiently, safely, and in compliance with applicable regulations.
• The Facility Manager leads the maintenance team, manages contractors, controls maintenance budgets, and supports a high standard of guest satisfaction through proactive facility management.

Key Responsibilities

• Plan, organize, and supervise daily maintenance operations across the hotel.
• Ensure all hotel facilities, including guest rooms, public areas, kitchens, laundry, offices, and recreational facilities, are maintained to high standards.
• Oversee preventive and corrective maintenance programs for electrical, plumbing, HVAC, fire protection, elevators, generators, and other building systems.
• Conduct routine inspections to identify maintenance needs and ensure prompt resolution.
• Manage maintenance staff, including scheduling, performance evaluations, coaching, and training.
• Coordinate with external contractors and vendors for specialized repairs and facility improvement projects.
• Prepare and manage maintenance budgets while monitoring expenses and identifying cost-saving opportunities.
• Ensure compliance with health, safety, environmental, and fire regulations.
• Maintain accurate maintenance records, equipment inventories, warranties, and service schedules.
• Respond promptly to emergency maintenance issues and minimize operational disruptions.
• Collaborate with housekeeping, front office, food and beverage, and other departments to resolve facility-related concerns.
• Support renovation, refurbishment, and capital improvement projects from planning through completion.
• Monitor utility consumption and implement energy conservation and sustainability initiatives.
• Ensure adequate stock levels of maintenance tools, equipment, and spare parts
• Manage PHCN and generator operations to guarantee steady power supply.

Key Performance Indicators (KPIs)

• Preventive maintenance completion rate.
• Equipment uptime and reliability.
• Response and resolution time for maintenance requests.
• Guest satisfaction related to facility conditions.
• Compliance with health and safety standards.
• Maintenance budget adherence.
• Utility and energy cost management.
• Reduction in equipment downtime and emergency repairs.

Requirements
Qualifications:

• Bachelor’s Degree or diploma in Facilities Management, Mechanical Engineering, Electrical Engineering, Building Services, or a related field.
• Professional certifications in facilities management, occupational health and safety, or project management are an advantage.
• 3–5 years of facilities or engineering management experience, preferably in the hospitality industry.

Skills and Competencies:

• Strong knowledge of building systems, including HVAC, plumbing, electrical, and fire safety systems.
• Excellent leadership and team management skills.
• Strong planning, budgeting, and organizational abilities.
• Effective problem-solving and decision-making skills.
• Knowledge of health, safety, and environmental regulations.
• Good communication and interpersonal skills.
• Proficiency in maintenance management software and Microsoft Office applications.
• Ability to work under pressure and respond effectively to emergencies.

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