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Jobs at Dame Chops and Events – Apply Now

Customer Services Officer

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • Job Field Customer Care, Success and Service&nbsp

Responsibilities

  • Assist clients with applications for benefits and entitlement programs
  • Advocate for adequate, timely and cost-effective services
  • Respond to any issues that occur during the delivery of services
  • Assist clients with living independently in their own homes
  • Schedule appointments for clients, answer phones and track clients’ service records
  • Monitor the services being provided and stay up to date on any services being introduced or discontinued
  • Evaluate the quality of all services and identify areas that need improvements.

Requirements and skills

  • Interested candidates should possess an OND qualification
  • Proven work experience as a Service Coordinator or similar role
  • Strong work ethic and service skills
  • Excellent communication and interpersonal skills
  • Stay up to date with services, policies and regulations
  • Strong record-keeping and analytical skills
  • Excellent organizational skills and attention to detail.

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Method of Application

Responsibilities

  • Test, implement and document BI systems
  • Evaluate existing data-collecting and analytics systems
  • Build predictive models and machine-learning algorithms
  • Analyze big data to discover trends and patterns
  • Translate business needs into technical specifications
  • Establish procedures for data sharing with internal and external stakeholders
  • Ensure we use accurate and secure methods to extract data
  • Use data visualization techniques to present information.

Requirements and skills

  • Interested candidates should possess an HND qualification
  • Experience as a BI Consultant, Data Scientist or similar role
  • Familiarity with our industry is a plus
  • Experience with data mining
  • Good knowledge of machine learning
  • Experience using business intelligence tools (like Tableau and Microsoft BI Power) and data processing frameworks (like Hadoop and Samza)
  • Strong skills in statistics and reporting.

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