Customer Services Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Customer Care, Success and Service 
Responsibilities
- Assist clients with applications for benefits and entitlement programs
- Advocate for adequate, timely and cost-effective services
- Respond to any issues that occur during the delivery of services
- Assist clients with living independently in their own homes
- Schedule appointments for clients, answer phones and track clients’ service records
- Monitor the services being provided and stay up to date on any services being introduced or discontinued
- Evaluate the quality of all services and identify areas that need improvements.
Requirements and skills
- Interested candidates should possess an OND qualification
- Proven work experience as a Service Coordinator or similar role
- Strong work ethic and service skills
- Excellent communication and interpersonal skills
- Stay up to date with services, policies and regulations
- Strong record-keeping and analytical skills
- Excellent organizational skills and attention to detail.
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Method of Application
Responsibilities
- Test, implement and document BI systems
- Evaluate existing data-collecting and analytics systems
- Build predictive models and machine-learning algorithms
- Analyze big data to discover trends and patterns
- Translate business needs into technical specifications
- Establish procedures for data sharing with internal and external stakeholders
- Ensure we use accurate and secure methods to extract data
- Use data visualization techniques to present information.
Requirements and skills
- Interested candidates should possess an HND qualification
- Experience as a BI Consultant, Data Scientist or similar role
- Familiarity with our industry is a plus
- Experience with data mining
- Good knowledge of machine learning
- Experience using business intelligence tools (like Tableau and Microsoft BI Power) and data processing frameworks (like Hadoop and Samza)
- Strong skills in statistics and reporting.
