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Job Summary:

• Provide first level off-site technical support for all ipNX services: Internet service, Voice, Connected Home and Office etc. To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.

Responsibilities:

• Manage Service request life-cycle: receive, log and take ownership of all technical Service Requests and progress to resolution.
• Receive, log and take ownership of all faults. Respond to and provide timely, complete and accurate resolution to customer inquiries via phone calls.
• Monitor and escalate based on SLAs, coordinate with other teams as may be necessary to resolve customer issues within the contracted SLAs.
• Proactively monitor all ipNX owned & installed network elements in customers’ premises.
• Ensure initial call assessment, resolution (if possible) or escalate to the appropriate technical group.
• Identify, document and alert supervisor of trends in customer calls.
• Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
• Liaise with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up to date. Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
• Produce periodic error-free service reports in order to inform both management and external clients of service levels achieved and areas of service improvement required.
• Prepare daily incidence summary reports.
• Generate outage, fault and utilization reports as well as cause analysis/ reason for outage reports.

Qualifications/Experience:

• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics engineering (2.2/Upper Credit at minimum).
• CCNA , CCNP (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.
• A hands-on experience with the following is a must: IP Routing, Mesh Network, VPN, Access Point.
• Knowledge and experience with network security is desirable.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

go to method of application »

• We’re looking for a sharp, hands-on finance leader who’s ready to own the entire finance operations engine of one of Nigeria’s fastest-growing Tier-1 Fibre & ISP companies. 
• This isn’t just another HoD role. You’ll run finance like a business, drive digital transformation, and partake in strategy formulation.

What You’ll Own

• End-to-end financial operations & GL (AP, AR, payroll, fixed assets, inventory, treasury)
• Bullet-proof IFRS reporting + flawless audited financials
• Tax strategy & compliance (VAT, CIT, WHT, transfer pricing, audits)
• Finance digital transformation — ERP optimization, automation, analytics
• Iron-clad internal controls & risk management
• Strategic business partnering on investments, pricing & growth
• Building & mentoring a high-performance finance team

Your expected qualifications

• Qualified Chartered Accountant (ACA/ACCA/CPA)
• 10+ years post-qualification, with strong finance leadership experience
• Proven background in Banking, Corporate Finance, Investment Management or Telecom (Telecom = big plus)
• Deep IFRS & Nigerian tax expertise
• Real experience rolling out or transforming ERP systems (SAP, Oracle, Dynamics, Sun etc.)
• Tech-savvy, data-driven, love automation
• Natural leader who gets things done and inspires teams
• If you’re the kind of finance leader who turns complexity into clarity, processes into profit, and is ready for the next big leap this is it.