Fresh Jobs at Moniepoint Inc. – Apply Now

About The Role

• The Head of POS Hardware & Repair is a strategic technical leadership role focused on ensuring the quality, reliability, and serviceability of all Point of Sale (POS) hardware devices used by the company. This individual acts as the primary technical liaison with POS manufacturers, driving design and component selection to meet rigorous company standards and optimize for easy, cost-effective repair in the Nigerian market. This role directly manages and oversees all POS device repair operations.

Key Responsibilities

POS Hardware Quality Assurance & Design Strategy

• Manufacturer Liaison: Serve as the main technical point of contact with all POS hardware manufacturers.
• Design Adherence & Vetting: Rigorously review and audit manufacturer design specifications and component lists to ensure strict adherence to the company’s recommended designs, quality standards, and use of robust, reliable components.
• Design for Serviceability (DFS): Proactively recommend specific design updates, modifications, and material changes to manufacturers that simplify repair processes, reduce component costs, and improve the Mean Time to Repair (MTTR).
• Component Reliability: Evaluate and approve critical hardware components (e.g., batteries, screens, printers) based on reliability data, failure rates, and long-term supply stability.
• Failure Analysis: Partner with Engineering/Data teams to conduct root cause analysis (RCA) on recurring hardware failures and translate these findings into concrete, mandatory design improvements for manufacturers.

Local Market Adaptation & Relevance (Nigeria Focus)

• Market Insight: Maintain deep, continuous awareness of the operational reality, environmental conditions, and logistical challenges specific to the Nigerian market.
• Design Recommendation: Translate local environmental and usage data (e.g., power fluctuations, dust, handling) into practical design requirements (e.g., ruggedization, better component protection) for manufacturers.
• Spare Part Management: Define and validate the list of required spare parts that must be provided by the manufacturer, ensuring they are the most critical and highest-failure-rate components suitable for the local repair environment.

POS Repair Operations Oversight

• Repair Strategy: Define the strategy and operational model for all POS device repair operations, including internal repair centers and outsourced service providers.
• Performance Management: Manage and monitor the performance of the repair function against key metrics, focusing intensely on reducing Mean Time to Repair (MTTR) and improving the First-Time Fix Rate.
• Process Standardization: Develop and enforce standardized repair procedures, diagnostics, and quality control (QC) protocols to ensure consistent, high-quality repair outputs across all channels.
• Tooling & Training: Approve and oversee the technical training and certification of all repair technicians and ensure they have the necessary diagnostic equipment and tools.
• Repair Data Reporting: Establish a robust reporting structure for tracking component failure rates, repair costs, and inventory of parts used in repair to inform future design changes.

Qualifications And Experience

• Education: Bachelor’s degree in Electrical Engineering, Electronics Engineering, Mechatronics, or a closely related technical field.
• Experience: Minimum of 8+ years of experience in hardware engineering, quality control, technical operations, or product service management, with at least 3 years in a leadership role.
• Technical Expertise: Deep, hands-on knowledge of embedded systems, circuit board components, electronic repair methodologies, and diagnostic tools, particularly within the POS, terminal, or embedded payment device space.
• Manufacturer Management: Proven track record of successfully managing technical relationships with international hardware manufacturers, including design review and quality auditing processes.
• Operational Acumen: Experience managing complex repair/service operations, with a strong focus on KPIs like MTTR, Cost-of-Repair, and Failure Rate analysis.
• Market Knowledge (Highly Preferred): Direct experience with hardware deployment and service operations in the Nigerian or similar emerging markets, understanding the unique environmental and logistical constraints.
• Soft Skills: Exceptional negotiation, technical communication, and analytical skills.

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

go to method of application »

About The Role

• As a Senior Mobile Engineer (POS Terminal), you will be responsible for building, optimizing, and maintaining high-performance Android-based POS applications used across large-scale transaction environments.
• You will work closely with Mobile Architects, Backend Engineers, Product Managers, and Hardware teams to deliver reliable, secure, and scalable POS features. This role requires strong hands-on Android expertise, deep understanding of payment flows, and experience integrating with POS hardware and EMV standards.
• You will own complex features end-to-end while contributing to system design discussions and ensuring engineering excellence across the codebase.

What You’ll Get To Do

Feature Development & Ownership

• Design, implement, and maintain Android-based POS terminal applications (Java/Kotlin).
• Own end-to-end development of key transaction flows (sales, refunds, reversals, settlement).
• Collaborate with backend teams to integrate APIs and ensure reliable transaction synchronization.
• Implement offline-first capabilities and manage edge-case handling in low-connectivity environments.

Payments & Security

• Integrate EMV chip, contactless (NFC), and card-present transaction flows.
• Work with encryption standards, key management processes, and secure payment SDKs.
• Ensure compliance with payment security best practices.
• Troubleshoot and resolve transaction-related issues in production

Hardware Integration

• Integrate and maintain support for POS peripherals (card readers, pin pads, printers, scanners).
• Work with OEM SDKs for Android-based POS terminals.
• Handle Bluetooth, USB, and embedded hardware communication layers.

Code Quality & Engineering Standards

• Write clean, maintainable, testable code following established architecture patterns.
• Participate in code reviews and provide constructive feedback.
• Contribute to improving CI/CD pipelines and release processes.
• Support debugging, monitoring, and performance optimization efforts.

Collaboration & Mentorship

• Work cross-functionally with Product, QA, and Backend teams to deliver high-quality features.
• Mentor mid-level engineers and support onboarding of new team members.
• Participate in sprint planning, estimation, and technical discussions.

To succeed in this role, you should have

• Minimum of 5+ years of experience in Android app development
• A degree in Computer Science, Engineering or a related subject
• Strong expertise in Android Native development (Kotlin/Java).
• Experience building or maintaining POS terminal applications.
• Solid understanding of EMV standards and card-present transaction flows
• Experience integrating payment SDKs and hardware peripherals.
• Familiarity with REST APIs, WebSockets, and background sync mechanisms.
• Experience with local storage solutions (Room, SQLite).
• Strong debugging and performance optimization skills.
• Understanding of secure coding practices in financial systems.
• Ability to work effectively in a fast-paced, high-ownership environment.
• Experience working in fintech or high-transaction environments.
• Exposure to cross-platform frameworks (e.g., Flutter).
• Experience working with Android-based embedded POS terminals.

What We Can Offer You

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.