Deputy E-channels Manager
Are you an experienced E-banking professional looking for an exciting opportunity in the financial sector? The Bank is seeking a dynamic and detail-oriented Deputy E-channels Manager to join our team!
REF CODE: DECM/BUS/APR/2026
Main tasks and responsibilities:
- Assist the Manager in coordinating the e-channels activities to deliver high-quality services.
- Support in supervising e-channels department and ensure Standard Operating Procedures are followed.
- Assist the manager in managing schedules and workloads of team members in a proactive manner.
- Monitor the daily sales of e-channels regarding registration of new clients and activity rate as well as target achievement.
- Assist in training delivery when required, implement approved process improvements.
- Compile reports to track adherence to established service-level targets.
- Creating and updating relevant department documentation.
- Contributing to the maintenance of the Business Internal Knowledge base.
- Translate client’s requirements into business requirements for implementation.
- Organize the Implementation and Pilot of new e-channels product.
- Coordinate the process of re-engineering activities in order to improve the customer experience of end users.
- Support the e-channels comparison with competitors offering on services, promotions and special offerings on e-channels and updates Managers.
- Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
- Coordinate small projects implementation aiming to develop the alternative delivery channels
Qualifications:
- Bachelor’s degree or HND or equivalent qualification.
- Minimum of 5 years of experience in Operations environment within a Bank.
- 4-5 years Hands-on experience in e-banking / e-commerce product development.
Desired experience and knowledge:
- Experience in payment channel implementation and/or operations
- Knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
- Knowledge about Nigerian Microfinance sector. Soft Skills
- Excellent analytical skills and Attention to details
- Excellent Communication skills
- Excellent coaching skills and Multicultural awareness
- Excellent problem identification and problem solving skills Other Skills
- Change Management Skills to convince staff on better processes
- Ability to coordinate several tasks and deliver within the deadlines
- Technical awareness to understand, analyze and solve problem
- Ability to analyze and identify technical drawbacks and increase process efficiency by re- thinking.
Method of Application
Interested and qualified? Go to AB Microfinance Bank on ab-mfbnigeria.com to apply