Customer Success Officer
OnePort 365 is looking for a proactive Customer Success Officer to drive seamless service delivery, customer satisfaction, and retention across our logistics operations.
What You’ll Do
- Ensure on-time delivery (OTD) and smooth execution of shipments
- Manage issue resolution & escalations within defined SLAs
- Drive customer retention, repeat bookings, and account growth
- Improve customer experience (NPS) and feedback management
- Provide proactive communication & real-time shipment updates
- Support customer onboarding and adoption of digital tools
Success Metrics (KPIs)
- Achieve ≥85–90% On-Time Delivery
- Resolve ≥90% of issues within SLA
- Improve customer retention & repeat bookings
- Maintain NPS ≥75–80%
- Drive 50%+ digital product adoption
Requirements
- 2–5 years experience in Customer Success / Operations / Logistics
- Strong problem-solving and stakeholder management skills
- Experience in customer engagement, service delivery, or supply chain
Method of Application
Send CVs to : recruitment@oneport365.com