Customer Service / Admin Officer
Job Summary
- We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff.
- The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.
Key Responsibilities
- Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
- Maintain consistent communication with outsourced/deployed staff across locations
- Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
- Act as the primary liaison between clients and the organization
- Monitor staff performance and provide feedback or escalate concerns when necessary
- Ensure proper documentation and updating of staff and client records
- Prepare reports on client feedback, staff performance, and issue resolution
- Support general administrative duties within the HR/operations team
- Ensure compliance with company policies by deployed staff.
Requirements
- Bachelor’s Degree or HND in Business Administration, Human Resources, or related fields
- 1 – 3 years experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)
- Strong communication and interpersonal skills
- Excellent conflict resolution and problem-solving abilities
- Good organizational and multitasking skills
- Proficiency in Microsoft Office (especially Excel and Word)
- Ability to work under pressure and manage multiple clients/staff.
Method of Application
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using the Job Title as the subject of the email.