Business Relationship Officer
Duties
Merchant Support & Relationship Management:
- Assist in onboarding new merchants across retail, SME, and enterprise segments.
- Support account setup, documentation, KYC compliance, and initial activation of services.
- Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support
- Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).
- Track and follow up on merchant activity, transaction volumes, and settlement issues.
- Resolve basic merchant inquiries and escalate more complex issues as needed.
Data & Reporting:
- Maintain accurate records of merchant accounts, engagement activities, and status updates.
- Generate routine reports on merchant activity, onboarding progress, and operational issues
- Gather feedback from merchants and share insights for service improvement.
Product Knowledge & Education
- Stay up to date on company product offerings and ensure merchants understand the value of our solutions.
- Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.
Job Requirements
- Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.
- Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@up-ng.com using the job title as the subject of the mail.