Onsite Technical Engineer
Job Description
- Manage Incidents, respond to request for technical assistance in person, via phone and email
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats
- Track and route problems and requests and document resolutions
- Prepare daily activity reports 11] Inform management of recurring problems
Requirements
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN.
- Device / Network level Troubleshooting, Computers (OS & Application Level).
- Analytical.
- Internet and Tech savvy.
- Customer Focused.
- Team Player.
- Relevant Industry Experience, been on the front end handling customers and team.
Method of Application
Interested and qualified candidates should send their CV to: lindaline.okeke@spectranet.com.ng using “Onsite Technical Support” as the subject of the mail.