Latest Jobs at Ruth & Roots Ltd – Apply Now

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and its clients, provides products/services information, answers questions, and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and its customers, guiding and recommending the best products and services for each client’s needs.
• Provide correct information about the company’s products and services to prospective and new clients.
• Ensure customers’ satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media, or email to confirm purchase satisfaction.
• Upselling and cross-selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers’ concerns, complaints, and feedback when necessary and appropriate.
• Follow communication procedures, guidelines, and policies.
• Keep records of customers’ interactions, confirm customers’ payments, and place customers’ orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Qualification is irrelevant – Candidate will be trained.
• 1 – 3 years of experience.
• The candidate must reside in Lagos (in or close to Ilupeju, preferably).

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Job Description

• We are currently seeking experienced or fresh graduates with exceptional customer service skills. Someone who is a confident and engaging communicator and likes meeting and speaking to new people every day.
• An individual who is warm and kind, with a compassionate nature. Someone who would take pride in being a face of the organisation and one of the first to welcome visitors. Someone who is calm and able to manage the needs of a variety of people.
• Attention to detail to present the home well and make a good first impression. Strong organisational and administrative skills to carry out tasks such as inputting data, ensuring systems are updated, postal duties and document production.
• If all these describe you, then taking the next step in your career journey as a receptionist with Ruth and Rootscould be the right move for you.

Key Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving and sorting daily mail.
• Greets patients in the facilities and over the phone.
• Assists medical/healthcare professionals and patients appropriately.
• Schedules appointments for patients.
• Performs clerical and administrative tasks.
• Prepares medical files and reports.
• Maintains and keeps patient information confidential.
• Maintain assigned medicinal supplies and equipment.

Requirements

• OND / HND / B.Sc. Degree in Hospitality Management or a related field.
• 0-3 years of experience in a receptionist or administrative support role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills and ability to multitask.
• Professional demeanor with a positive attitude.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with office equipment (e.g., printers, copiers, fax machines) is a plus.