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Key Responsibilities

• Ensure and monitor store compliance to Company policies, procedures and systems
• Report variance and ensure proper follow up
• Monitor the implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues
• Conduct OSC – Operations Standard Compliance on stores to ensure compliance to store standards
• Ensure follow up on gaps identified and communicate to Line Manager
• Undertake and report on the value for money that the company obtains in all its activities with special regard to economy, efficiency and effectiveness
• Proactively identify trends and issues from audit findings and formulate recommendations for improving internal controls and addressing identified weaknesses/gaps across all locations/markets in which the company operates
• Review and report on the accuracy, timeliness and relevance of the financial and other information provided to management for decision making
• Monitor the implementation of internal audit recommendations to ensure the satisfactory resolution of identified significant issues
• Report on stores compliance to standards
• Develop and maintain the company’s Quality Management system, ensuring full compliance with its guidelines and a consolidated uniform approach across the company
• Assist management in the identification of business improvement opportunities in line with the recommendations of the Quality Policy and provide required assistance in managing projects which are spin-offs of such exercises.

Key Performance Indicators

• No. of store compliance
• No. of variance/breaches
• No. of fraud cases
• No. of repeat occurrences of Control breaches
• All other Performance Indicators will be based on performance against agreed objectives.

Educational Qualifications/Experience

• Minimum of university Degree or its equivalent in related discipline
• Minimum of 2 years working experience.

Skills, Competencies and Requirements
Functional Competencies/Requirements:

• Good knowledge of computerized accounting and auditing record keeping systems
• An ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect the Food Industry, and new auditing techniques and practices
• Fundamentals of Accounting.

General Management Competencies/Requirements:

• Strong Analytical
• Problem solving skills
• Strong Time Management & Multi-tasking skills
• Ability to plan, schedule and coordinate effectively.

Desired Personal Attributes:

• Integrity
• Proactive self-starter
• Results Orientation
• Strategic Thought Process and Follow through
• Assertiveness & tenacity
• Strong cerebral capacity
• Ability to work with all levels of management, build partnerships and teams
• Highly organized and significant ability to multi-task effectively
• Ability to cope with and work under pressure.

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Job Purpose

• To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.
• To ensure that all guests are attended to in a very conducive and serene environment.

Core Responsibilities and Key Result Areas
Front Desk Management:

• Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books
• Ensure a clean front desk area and office environment
• Attend to the phone calls and route calls to appropriate member of staff, when required
• Maintain high level of professionalism and dressing.

Management of Guests and Enquiries:

• Welcome visitors into the office
• Liaise with security post to get clearance before allowing guests are allowed come in.
• Ensure staff members are duly notified of awaiting guests to manage reception space.
• Ensure that all visitors, guests and clients are attended to timely. 
• Direct visitors to the appropriate member of staff.

Liaison Services:

• Issue (Releases) cheques to staff, store accountants, suppliers and contractors
• Ensure follow up on the communication lines in terms of credit balance for the office
• Issue supplier’s application form
• Manage the collection of registration fee and issue receipts of suppliers
• Register suppliers cheques on the information management system for cheque confirmation.

Key Performance Indicators

• Quality of Customer Service
• Improvement of Reception productivity
• Rate of professionalism.

Requirements
Educational Requirements:

• A good first degree in Business Administration or related discipline.

Experience Requirements:

• Minimum of 2 years’ experience in a similar role is required.

Professional Requirements:

• Possession of any relevant certification is an added advantage.

Knowledge Requirements:

• Demonstrates Communication skills
• Demonstrates Problem Solving & Analysis skills
• Knowledge of Food Industry trends and practices.