Jobs at PricewaterhouseCoopers (PwC) – Apply Now

Role Overview 

Our Operations Transformation team enables clients to build agility and resilience across their operations, driving efficiency and sustainable growth in an evolving business landscape. We support end-to-end transformation across the operations lifecycle, leveraging technology and data-driven insights to optimize systems and processes. 

Our capabilities span Supply Chain Excellence, Service Operations, Customer Experience, Procurement Optimization, and Innovation & Product Development. 

Key responsibilities 

• Lead the design, planning, and execution of complex operational transformation workstreams, with oversight from Senior Managers, Directors, or Partners. 
• Conduct and supervise detailed analysis, process design, and operational modelling to develop data-driven, actionable recommendations. 
• Design and implement future-ready, technology-enabled operating models using Agile and design thinking principles. 
• Drive improvements across customer operations, enhance efficiency, experience, and service delivery outcomes. 
• Collaborate with cross-functional teams to ensure seamless delivery of transformation initiatives from strategy through execution. 

Qualifications & Experience 

• A first degree is required; an MBA or MSc in a relevant field is an added advantage. 
• Minimum of 6 years’ relevant experience in consulting or industry. 
• Demonstrated experience working with clients in Financial Services, Telecommunications, or FMCG sectors, particularly in areas such as operations strategy, digital operating models, operations transformation, Agile delivery, smart manufacturing, customer transformation, process modelling, and business analysis. 
• Proficiency in process modelling, design thinking, and Agile methodologies and tools. 
• Strong awareness of emerging technologies and their application to drive operational efficiency (e.g., Intelligent Automation, AI, digital platforms). 

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Job Summary 

A career within our Compliance Management Services will provide you with the opportunity to help organizations reimagine their approach to compliance management. Our unique value proposition aids our clients in establishing effective controls through the use of analytics, artificial intelligence and technology solutions, promoting efficient execution, optimising compliance procedures, and elevating business performance. 

Responsibilities 

Specifically, the successful candidate will be responsible for: 

• Provide compliance and regulatory guidance for new business initiatives, technology platforms, marketing strategies, and expansion efforts. 
• Conducting effectiveness reviews of compliance culture, program, and systems, and benchmarking against industry standards and international best practices. 
• Leading the development and implementation of robust compliance structures, frameworks, and policies in organisations. 
• Reviewing, analysing, and advising on new and evolving regulations, guidelines, laws, standards and their potential impact on organizations across various sectors 
• Driving research initiatives and supporting the development of capabilities, proposals, and training materials. 
• Designing and implementing data-driven compliance training programs for a diverse client base. 
• Utilising data visualisation skills and tools to analyse, package, and communicate complex reports to key stakeholders, both internally and externally. 
• Managing and leading complex compliance projects, assisting organisations and regulatory bodies in identifying, curbing, and preventing money laundering and counter-terrorist financing. 
• Overseeing capabilities to evaluate, test, and enhance anti-money laundering or sanctions screening systems. 
• Leading compliance risk assessment projects, including AML/CTF, Sanctions compliance, CDD/KYC process implementation, or testing activities. 
• Staying updated on, reviewing, and analyzing latest developments in applicable laws and regulations (e.g. Anti-Money Laundering, Anti-Corruption, Sanctions Laws etc.). 
• Promoting and assessing the effectiveness of compliance culture, control measures, and whistleblowing channels. 
• Identifying, investigating, and elucidating trends and patterns in data using advanced data tools, platforms, and analytical tool kits. 
• Developing predictive models using machine learning, natural language, and statistical analysis methods such as classification, time-series analysis, regression, statistical inference, and validation tools. 

Experience and Qualification 

• A minimum of a Bachelor’s degree in law, economics, banking and finance, or similar discipline is required. 
• ICA, CAMS, CMS, or similar certification is an added advantage. 
• Minimum 6 years’ compliance experience, preferably within a Big 4 or similar consulting environment or experience in business or industry. 
• Excellent managerial, organisational, and communication skills with the ability to effectively engage with colleagues and senior clients. 
• A proactive approach to problem solving and a track record of delivering results. 
• Strong IT skills, technical depth, and analytical capabilities. 
• Proven experience in managing multiple client engagements simultaneously. 
• Significant experience in data modelling. 
• Experience using data processing tools: R, Python, Spark, or other relevant tools. 
• Expertise in data visualization tools: PowerBI, Qlik,Tableau, or other relevant tools. 
• A proven track record in a leadership role within compliance management. 

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