Customer Relationship Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Content, Editorial and Journalism 
Job brief
- We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.
Responsibilities
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors.
Requirements and skills
- BSc/BA in Business Administration or similar field.
- Proven experience as a Client Relationship Manager
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset.
go to method of application »
Method of Application
Job Brief
- We are seeking a highly motivated and competitive Insurance Sales Representative to join our team and drive the expansion of our business.
- Your primary responsibility will be to proactively seek out and acquire new clients, understanding their specific insurance needs and offering tailored solutions.
- By building strong relationships, your aim will be to facilitate business growth and enhance our firm’s reputation in the market.
- As an Insurance Sales Representative, you will play a crucial role in promoting our insurance products and services.
- This will involve engaging with potential clients, showcasing the benefits of our offerings, and effectively closing sales. Additionally, you will actively contribute to our marketing efforts and stay updated on industry trends to provide informed recommendations to clients.
- Ultimately, your dedication and results-driven approach will contribute to the overall success and growth of our firm.
Responsibilities
- Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
- Contact potential clients and create rapport by networking, cold calling, using referrals etc
- Appraise the wishes and demands of business or individual customers and sell the suitable protection plans
- Collect information from clients on their risk profiles in order to offer them the proper solution
- Prepare reports to shareholders on the success of your business endeavors
- Retain continuous awareness of transactions, sales and terms and keep relative records
- Check insurance claims to solidify trust and safeguard reputation
- Frequently replenish job-specific knowledge and apply it on the field
- Fulfill all company-established policy obligations
Requirements and skills
- High school or BSc degree
- Proven experience as an Insurance Sales Representative
- Good comprehension of insurance plans including automobile, fire, life, property, medical etc.
- Ability to work with computers and understand and interpret standard statistical findings
- Goal-oriented
- Excellent skills in communication and presentation
- Experience in delivering client-focused solutions and in creating long-lasting relationships