Marketing & Operations Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Lagos
- Job Field Marketing and Communication 
Key Responsibilities
Operations & Business Management:
- Oversee the day-to-day operations of the business, ensuring smooth coordination across production, inventory, logistics, customer fulfilment, and vendor management.
- Coordinate with manufacturers, suppliers, tailors, logistics partners, and other vendors to ensure quality production and timely delivery.
- Monitor stock levels, inventory movement, fulfilment timelines, and customer satisfaction metrics.
- Develop and improve operational systems, workflows, and processes that support efficient business growth.
- Manage operational timelines for product launches, campaigns, collaborations, events, pop-ups, and collection releases.
- Ensure seamless coordination between creative, production, customer service, and marketing activities.
Marketing & Brand Operations:
- Support and coordinate the execution of marketing campaigns, product launches, photoshoots, influencer collaborations, and brand activations.
- Work closely with creative and content teams to ensure consistency in brand storytelling, visual identity, and communication across all platforms.
- Contribute ideas and strategies for growing brand awareness, audience engagement, customer retention, and community building.
- Support ecommerce and sales growth initiatives through promotions, campaign coordination, and customer engagement strategies.
- Monitor marketing performance, customer behaviour, sales trends, and campaign effectiveness to support data-informed decision-making.
Growth & Customer Experience:
- Identify opportunities to improve customer experience, retention, loyalty, and overall brand perception.
- Help build systems that support sustainable growth while maintaining the brand’s creative identity and customer experience.
- Stay informed on fashion, streetwear, culture, digital marketing, and consumer trends relevant to the 3ybal audience.
- Analyse operational, marketing, and sales performance to identify areas for improvement and growth opportunities.
Requirements
- 3+ years of experience in operations, brand management, marketing, ecommerce, fashion operations, or related roles.
- Strong organisational and project management skills with the ability to manage multiple priorities simultaneously.
- Understanding of fashion business operations including production coordination, inventory management, fulfilment, logistics, and vendor management.
- Experience supporting marketing campaigns, content execution, social media coordination, influencer management, or brand growth initiatives.
- A strong eye for fashion, aesthetics, branding, and cultural storytelling.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to work independently in a fast-paced and creative environment.
What You’ll Gain
- Hands-on experience building and scaling a growing fashion and lifestyle brand.
- A dynamic, creative, and culture-driven work environment that encourages ownership and innovation.
- The opportunity to contribute meaningfully to a brand shaping contemporary African fashion and storytelling.
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Method of Application
