Travel Service Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 – 4 years
- Location Abuja
- Job Field Travels & Tours 
Key Responsibilities
- Handle flight bookings, fare searches, ticketing, reissues, and cancellations.
- Manage hotel reservations, ensuring timely confirmations and high service standards.
- Package and process holiday/tour bookings (local and international).
- Provide and issue travel insurance for clients.
- Offer expert travel advice, visa information, and itinerary planning.
- Attend to customer queries across calls, emails, and walk-in clients.
- Maintain updated knowledge of airline rules, travel regulations, and industry changes.
- Ensure all bookings are accurately entered into company systems.
- Work closely with corporate and sub-agent teams to manage travel requests efficiently.
- Maintain high levels of professionalism, confidentiality, and customer satisfaction.
Requirements
- Minimum 2-4 years experience in a travel agency or travel services environment.
- IATA Certification/Accreditation (Preferred).
- Strong knowledge of Amadeus, Sabre, or other industry-standard GDS platforms.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of global destinations, airlines, GDS, travel regulations, and travel insurance.
- Good organisational and data-entry skills.
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Method of Application
Job Summary
- The Web Development Officer will be responsible for ensuring that the company website is live, functional, accurate, and up to date.
- The role focuses on managing online inventory, updating content, monitoring site performance, and submitting weekly reports.
- This is a hybrid role requiring onsite presence twice a week, with the remainder of work done remotely.
Key Responsibilities
- Ensure the company website is always live, functional, and accessible
- Update and manage online inventory, including travel packages, flights, hotels, and services
- Upload and update website content, promotions, and offers
- Monitor website performance, errors, broken links, and downtime
- Liaise with internal teams and service providers to resolve website or inventory issues
- Maintain accuracy of pricing, availability, and service descriptions
- Prepare and submit weekly activity and performance reports detailing growth trend via web analytics
- Work out possible development areas to keep web resources up to meeting latest online experience
- Attend onsite meetings twice weekly for coordination and updates
Requirements & Qualifications
- Diploma, HND, or Bachelor’s degree in IT, Computer Science, Digital Marketing, Business Administration, Travel & Tourism, or related field
- Experience using website content management systems (CMS)
- Basic knowledge of website hosting and online platforms
- Strong attention to detail and organisational skills
- Ability to work independently and meet deadlines
- Good written and verbal communication skills
Nice to Have
- Experience in the travel or tourism industry
- Basic SEO knowledge
- Familiarity with web analytics tools
- Basic HTML/CSS or website troubleshooting skills
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