IT Support Officer
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware, as well as software, such as operating systems (e.g. Windows) and other applications
- Monitor and maintain computer systems and networks
- Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving faults
- Replace parts as required, such as cables or motherboards
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications, which may include training the relevant people on how to use them
- Set up new user accounts and profiles, and deal with any password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion, or refer to third parties, if appropriate
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with customers and professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
Method of Application
Interested and qualified candidates should forward their CV to: jobs@smsabuja.sch.ng using the position as subject of email.