E-commerce Sales Intern
About the Role:
- As an E-commerce Sales Intern, you will be at the heart of our revenue engine. Your primary mission is to support the E-commerce Sales Lead in scaling our digital sales channel from monthly. You will focus on high-velocity sales operations, end-to-end order fulfillment, and delivering an exceptional customer experience that drives repeat business and platform growth.
Responsibilities:
- Manage the end-to-end lifecycle of e-commerce orders, ensuring that every purchase is processed, packed, and dispatched within our established SLAs.
- Engage with potential customers via our official WhatsApp Business account and other platform channels to move leads through the funnel and close sales.
- Act as the primary liaison between the sales team and logistics partners to track deliveries, resolve transit issues, and ensure “last-mile” excellence.
- Monitor stock levels across platforms in real-time to prevent stockouts and ensure that product listings accurately reflect available inventory.
- Provide timely and professional resolution to customer inquiries, complaints, and feedback, maintaining a high satisfaction rate.
- Assist the Sales Lead in updating product descriptions, prices, and promotional banners to improve on-platform conversion rates.
- Maintain accurate records of daily sales and logistics performance, contributing to weekly growth reports.
- Help build and document standard operating procedures (SOPs) that will allow the e-commerce department to scale efficiently.
Qualifications
- Bachelor’s degree in Marketing, Communications, A certification in Social Media Marketing or a related field.
- Proficiency in using WhatsApp Business, basic Excel/Google Sheets, and a general comfort with e-commerce dashboards.
- Exceptional verbal and written communication skills with the ability to handle customerswith empathy and professionalism.
- A proactive “get-it-done” attitude, especially when dealing with the complexities of logistics and delivery in a fast-paced environment.
- Basic ability to look at sales numbers and identify trends or bottlenecks.
- You are someone who notices the “small things,” from a typo in a product price to a delayed delivery status.
- A commitment to the company.
Method of Application
If you are a good fit to the role requirements and qualifications and you are excited to join SunFi, please send your CV and application to careers@sunfi.co