FCS Technical Support Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 year
- Location Enugu
- Job Field ICT / Computer 
Job Description
- Are you tech-savvy, analytical, and passionate about solving problems? We are looking for a proactive FCS Technical Support Officer to provide exceptional technical assistance to our Fuel Control Systems (FCS) clients.
- If you enjoy diagnosing hardware/software issues, supporting customers, and working with cross-functional teams to deliver seamless solutions, this role is for you.
Role Overview
- As the Technical Support Officer, you will serve as the first point of contact for all FCS-related technical matters. You will troubleshoot system issues, onboard new clients, configure hardware, and analyze performance metrics to ensure client success and satisfaction.
- You will collaborate closely with the Research & Development, Implementation, Recovery & Control, and Customer Support teams to resolve advanced technical challenges and optimize operations.
Key Responsibilities
- Diagnose and resolve software and hardware issues
- Onboard new clients and manage account setup
- Configure hardware and resolve communication issues between systems
- Provide real-time support via phone, email, chat, and remote desktop tools (e.g., TeamViewer)
- Escalate complex technical issues to appropriate internal teams
- Prepare and share theft analysis, health check, and performance reports
- Monitor unit/client success rates and recommend improvements
- Maintain accurate documentation of issues and resolutions
- Ensure all tickets are properly logged and resolved within agreed timelines
- Provide guidance and training to clients on platform features
Key Performance Indicators
- Client issue resolution rate
- Client retention and discontinuation prevention
- Quality and accuracy of technical reports
- Effectiveness of troubleshooting techniques
- Operational gap closure and system optimization
Requirements
- B.Sc. in Electrical/Electronics Engineering, IT, Computer Engineering, or related field
- Minimum of 1 year experience in Technical Support
- Strong understanding of electronics, computer systems, and software platforms
- Proficiency in Excel and Google Sheets
- Familiarity with remote desktop applications (e.g., TeamViewer)
- Strong analytical and problem-solving skills
- Excellent communication skills
- High level of accuracy, organization, and attention to detail
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Method of Application