Jobs at Elvaridah – Apply Now

Job Summary

• The Customer Service Executive will serve as the primary point of contact for customers and guests, ensuring a high standard of service delivery across all interactions. The role requires prior experience within the hospitality industry (hotel, restaurant, or related service environment) and a strong ability to manage customer expectations, resolve issues efficiently, and contribute to overall customer satisfaction and business reputation.

Key Responsibilities

Customer Interaction & Service Delivery

• Provide courteous, professional, and personalized service to customers and guests, ensuring their needs are promptly attended to from arrival to departure.

Inquiry Management

• Respond to customer inquiries regarding services, menus, reservations, pricing, and policies through in-person, phone, and digital communication channels.

Complaint Handling & Resolution

• Receive, investigate, and resolve customer complaints calmly and effectively, ensuring issues are closed within agreed timelines and escalated appropriately when necessary.

Reservations & Order Processing

• Manage customer reservations, bookings, and orders accurately while ensuring information is correctly recorded in company systems.

Interdepartmental Coordination

• Liaise with relevant departments such as front office, kitchen, housekeeping, and operations teams to ensure customer requests are fulfilled efficiently.

Customer Experience Improvement

• Gather customer feedback and identify service gaps or improvement opportunities to enhance overall service quality.

Service Standards Compliance

• Ensure all service interactions comply with company policies, brand standards, and hospitality best practices.

Upselling & Revenue Support

• Promote additional services, menu items, and special offers to customers where appropriate to increase revenue and enhance their experience.

Record Keeping & Reporting

• Maintain accurate records of customer interactions, complaints, and feedback, and prepare basic reports when required by management.

Professional Representation

• Maintain a professional appearance and conduct at all times, serving as a positive representative of the company brand.

Qualifications & Experience

• Minimum of 2–3 years experience in a customer-facing role within a hotel, restaurant, or hospitality organization.
• OND/HND/BSc in Hospitality Management, Business Administration, or a related field is an advantage.
• Experience using POS systems, booking platforms, or customer service software is desirable.

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Job Summary:

• The Civil Engineer is responsible for planning, designing, overseeing, and managing construction and infrastructure projects from conception to completion. This role ensures that all civil works on site are executed according to approved designs, industry standards, and regulatory requirements.

Key Duties and Responsibilities:

Project Planning and Design Review:

• Interpret architectural and structural drawings to understand construction requirements.
• Participate in site planning, layout designs, and interpretation of construction blueprints.
• Recommend modifications to design or construction methods where necessary.

Site Supervision and Execution:

• Oversee daily construction activities and ensure work is carried out according to specifications.
• Monitor the progress of civil works and ensure timely completion of project milestones.
• Supervise site workers and subcontractors to ensure adherence to quality and safety standards.

Quality Control:

• Ensure that all materials used and work performed meet quality standards and specifications.
• Conduct regular inspections to identify defects, non-compliance, or deviations from the plan.

Material and Resource Management:

• Estimate material quantities and prepare requisitions for procurement.
• Coordinate with the storekeeper and Assistant Admin to ensure availability and proper usage of materials.

Technical Reporting and Documentation:

• Maintain accurate project documentation including site diaries, material logs, and progress reports.
• Report technical issues, delays, or risk factors to the project or operations manager promptly.

Regulatory Compliance:

• Ensure all site activities comply with local building codes, health and safety regulations, and environmental standards.
• Liaise with government inspectors and agencies when necessary.

Team Collaboration:

• Work closely with architects, structural engineers, quantity surveyors, and other project stakeholders.
• Assist in resolving site conflicts or issues that may impact progress.

Cost and Time Efficiency:

• Monitor project budget and timeline to avoid overruns and delays.
• Recommend cost-saving construction methods or alternatives when necessary.

Qualifications:

• Bachelor’s degree in Civil Engineering or related field.
• Minimum of 3–5 years experience in building construction or real estate development projects.
• Strong understanding of construction methods, project management tools, and engineering standards.
• Proficient in AutoCAD, Microsoft Project, and other engineering software.
• Excellent leadership, problem-solving, and communication skills.

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