Jobs at AAVA Brands Limited – Apply Now

Responsibilities

• Manage end-to-end recruitment processes (sourcing, screening, interviews, and hiring)
• Coordinate onboarding and ensure a smooth employee integration experience
• Serve as the first point of contact for employee relations and HR inquiries
• Support performance management processes (appraisals, reviews, and PIPs)
• Assist line managers with day-to-day HR matters and workforce issues
• Maintain accurate employee records and HR documentation
• Ensure compliance with company policies and labor regulations
• Coordinate training and development initiatives
• Support payroll inputs, leave management, and HR reporting
• Handle disciplinary processes and workplace conflict resolution
• Manage employee exit processes including resignations and exit interviews
• Drive employee engagement and workplace culture initiatives

Requirement

Interested candidates should possess relevant qualifications with 2 years work experience.

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Responsibilities

• Ensure customer service team is available as per set timings every day.
• Drive discipline of compliance to office hours, timely response on emails and phone calls.
• Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
• Lead collaboration with stakeholders for timely issue resolution.
• Continuously follow up and remind stakeholders of key open complaints every month.
• Monthly / weekly communication on status of issues resolved and open issues.
• Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.

Requirements 

• Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.

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