Job Openings at Inq – Apply Now

Purpose statement:

• The Senior Account Manager is responsible for driving business growth, managing top-tier client relationships, and maximizing revenue.
• This role focuses on nurturing existing accounts, acquiring new customers, minimizing churn, and ensuring adherence to sales processes.

Principal Accountabilities/Objectives :

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow inq. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support needs and expectations, it is expected that they will retain these services with us. It is important to ensure that the product is relevant and working.
• Communications and Work Relationships :
• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human
• Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Knowledge, Skills, Experience and Competency requirements:

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management,
• Account Planning, competing to win and more
• Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and
• Google applications usage and CRM usage. Account planning and territory management skills
• Experience: Minimum 3 years in account management within a telecom environment, solution sales, relationship management, and networking technologies. Deep knowledge of mobile and fixed enterprise business industry including competition
• Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability.

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Principal Accountabilities/Objectives

Tax Related Responsibilities include:

• Assist the Company to create tax strategies to reduce the Company tax exposure while remaining compliant with generally accepted accounting principles and the law;
• Assisting the Company to interpret and understand tax laws, and must occasionally explain tax law and its implications to the Company;
• Working with the Company’s tax Consultants in preparation of information for tax filings and audits;
• Preparing and filing taxes and transfer pricing, financial planning, attending and participating in strategy meetings for the Company to understand tax implications of its actions; and
• Preparing presentations and reports on tax situations, reporting, and law, and researching and reviewing past tax filings.
• Achieve set KPIs
• Reduce tax costs in line with KPIs
• Treasury Related Responsibilities include:
• Manage vendor, staff, payroll disbursement, petty cash and statutory liabilities related payments.
• Ensure all Funds Receipts to the company are properly accounted for.
• Act as Liaison between inq. and the banks with the aim of facilitating provision of good service to inq. as well as resolution of any issues which may arise from time to time.
• Monitor Cash flow to ensure that adequate cash is available to meet the Company obligation and highlight to Finance Director when this is not the case.
• Manage Loan facility so as to obtain the best value for the company.
• Where excess funds are available, Assess and Invest company funds in a suitable option that will yield return without undue risk to the Company.
• Ensure accurate preparation and submission of inq. Monthly, annual and forecast
• Internal: All staff.
• External: Banks, Vendors, Clients.
• Other Business Units: All Departments
• Strong technical knowledge of Nigerian Tax and its business application preferably from a Telecommunication, manufacturing company or any of the big four accounting firm
• Sound Treasury skills
• Exceptional analytical problem solving skills
• Attention to details
• Highly organized and efficient
• Good communication and presentation skills
• Very comfortable with Microsoft office applications and SAGE Accounting Packages
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit
• ACA/ACCA qualified with at least 8 years cognate experience
• Possession of an MBA/Masters degree in relevant discipline will be an added advantage

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