HR Manager at Alfred & Victoria Associates – Apply Now

Job Summary & Purpose

• The HR Manager works directly with the COO and the Managing Partner to implement and execute strategic and operational initiatives for the firm.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the firm’s overall business strategy.
• Develop, recommend and implement personnel policies and procedures;
• Prepares and maintains handbook on policies and procedures.
• Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for costeffectiveness, information activities program and cash flow.
• Develop department goals, objectives and systems.
• Implement and annually update the firm’s compensation program;
• Rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyses compensation;
• Monitors the performance evaluation program and revises as necessary.
• Conduct recruitment effort for all required roles;
• Engages with supervisors to screen and interview candidates.
• Conducts reference checking.
• Extends job offers.
• Coordinate new-employee orientations.
• Monitors career-path program and employee relations counselling.
• Conducts exit interviews.
• Ensure planning, monitoring, and appraisal of employee work results by training supervisors to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
• Establish and maintains department records and reports.
• Participate in administrative staff meetings and attends other meetings, such as seminars.
• Maintain organisational charts and employee directory.
• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Evaluate reports, decisions and results of department initiatives in relation to established goals. Recommends innovative approaches, policies and procedures to effect continual improvements in efficiency of department and services.

 Requirements

• Academic Qualification: A relevant bachelor’s and/or master’s degree
• Professional Qualification: HR Certifications – CIPM/ SHRM,/GPHRM;
• Experience: Minimum of eight (8) years’ work experience in human resource management.

Key Skills:

• Very strong people skills
• Comfortable use of MS office;
• Ability to find innovative solution to day-to-day HR problems;
• Proactive in determining HR needs for the firm
• Ability to provide hands on HR support for the firm
• Show adaptability, willingness to learn, and commitment to exceptional delivery.
• Good language skills.
• Good documentation skills.
• Able to multitask effectively.
• Effective time management skills.

Competencies:

• Business Acumen.
• Communication.
• Consultation.
• Critical Evaluation.
• Cultural Awareness.
• HR Expertise.
• Leadership & Navigation.
• Relationship Management.
• Ethical Practice.

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Job Summary

• The Client Liaison Manager serves as the primary point of contact between the hospital and its clients (patients, families, corporate partners).
• This role ensures seamless communication, excellent patient experience, and resolution of concerns while coordinating with internal departments to deliver high-quality care and services.

Key Responsibilities
Client Engagement & Relationship Management:

• Serve as the go-to contact for patient inquiries, feedback, and complaints.
• Build and maintain strong relationships with patients, families, andcorporate clients.
• Proactively check in on VIP or high-priority clients during their hospital journey.

Service Coordination:

• Collaborate with medical, nursing, billing, and support teams to ensure smooth service delivery.
• Facilitate pre-admission and discharge processes for patients.
• Assist with appointment scheduling, referral management, and follow-up services.

Complaint & Feedback Management:

• Receive, document, and respond to patient and client complaints in a timely, empathetic, and professional manner.
• Track recurring issues and work with internal teams for resolution and process improvement.
• Prepare reports on feedback trends and recommend service upgrades.

Communication & Education

• Clearly explain hospital policies, procedures, and treatment options to clients.
• Coordinate and communicate special service packages or medical programs.
• Act as a liaison between the hospital and insurance companies or HMOs when needed.

Reporting & Administration:

• Maintain updated records of all client interactions and resolutions.
• Generate weekly/monthly reports on client engagement, satisfaction metrics, and unresolved cases.
• Ensure strict confidentiality of patient information.

Performance Indicators (KPIs)

• Patient satisfaction scores
• Complaint resolution time
• Number of unresolved issues
• Repeat client or referral rate.
• Timeliness of client reporting.

Key Requirements
Education:

• Bachelor’s Degree in Business Administration, Healthcare Management, Public Relations, or related field.

Experience:

• 7–10 years’ experience in client relations or customer service, preferably in a healthcare environment.

Skills:

• Strong interpersonal and emotional intelligence skills
• Excellent verbal and written communication
• Conflict resolution and negotiation skills
• Proficient in Microsoft Office Suite or CRM software
• Understanding of hospital workflow and medical terminology (an advantage)

Personal Qualities:

• Empathetic and patient-focused
• Well-organized and detail-oriented
• Discreet, with strong ethics and respect for confidentiality
• Able to manage multiple clients/issues at once
• A proactive problem solver.