Service Fulfillment Engineer
The Role
- Join our Technical Service Delivery team as a Service Fulfilment Engineer—the critical link between cutting-edge telecommunications infrastructure and exceptional customer experience. You’ll execute end-to-end installation, configuration, and activation of Voice, Data, and Video services for enterprise customers across Nigeria.
What You’ll Do
Installation & Configuration
- Execute new fiber and wireless installations from planning through activation
- Install and configure CPEs: routers, switches, IP phones, ONTs
- Conduct last-mile troubleshooting to ensure quality service delivery
- Maintain ipNX standards for safety, performance, and aesthetics
Collaboration & Documentation
- Partner with NOC, Regional Team Leads, and Customer Care for seamless delivery
- Coordinate with Infrastructure Teams on surveys, link tests, and measurements
- Update installation records accurately in CRM, ERP, and OSS platforms
- Escalate field challenges and provide timely customer feedback
Leadership & Quality
- Mentor and train interns in technical capabilities
- Participate in quality audits and process improvement
- Manage company assets, tools, and equipment responsibly
- Support enterprise deployments remotely and on-site as needed
What We’re Looking For/Required Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering, IT, or related field (2:1/Upper Credit minimum)
- 1-2 years’ experience in telecommunications as Network/Communications Engineer
- Solid grasp of IP networking: LAN/WAN, TCP/IP, DHCP, DNS
- Experience with fiber optic and wireless technologies
- Hands-on configuration of routers, switches, and network devices
- Knowledge of troubleshooting tools: ping, traceroute, cable testers, OTDR
- Understanding of structured cabling and network terminations
- Proficiency in MS Office Suite (Word, Excel, Outlook, Project, Visio)
Preferred
- NYSC or internship in ISP/telecoms/ICT environment
- Cisco Certification or PMP
Key Competencies
- Exceptional customer service and communication skills
- Strong problem-solving and analytical thinking
- Meticulous attention to detail
- Proactive, results-driven approach
- Team collaboration and willingness to learn
- Professional conduct and quality commitment
- Success Metrics
- Service installation turnaround time
- First-time-right installation rate
- Customer satisfaction ratings
- Documentation and reporting compliance
Method of Application
Bring your technical expertise to a role where quality matters, customer experience counts, and your professional growth is our priority. Send your CV and a short note on your qualifications to htominiakubie@ipnxnigeria.net