Senior Key Account Manager at Jumia Nigeria – Apply Now

• As Senior Key Account Manager, you will lead the strategic development and performance of our most critical vendor partnerships, driving significant revenue growth and marketplace excellence. You will own the end-to-end customer experience for high-value accounts, develop innovative commercial strategies, and mentor junior team members.

What you will be doing

• Lead and manage strategic partner relationships from negotiation to execution, ensuring smart partnerships that drive mutual growth and business value
• Drive continuous business growth by owning pricing and promotions strategy, collaborating with marketing teams to enhance product content and visibility, and ensuring stock availability through cross-functional coordination
• Manage complete sales performance of assigned categories and vendors, monitoring and implementing sales strategies to increase Net Margin Position (NMP) and Gross Merchandise Volume (GMV)
• Lead project implementation analysis and translate insights into actionable tasks to ensure continuous improvement across operations
• Drive customer acquisition through value offerings, sales campaign management, and strategic promotional initiatives
• Create and present strategic insights and business recommendations to gain alignment on major initiatives across multiple organizational levels
• Analyze and present post-promotion performance reports for retail and marketplace, quantifying impact on brand and category performance
• Define and optimize curation and assortment selection strategy for your portfolio, ensuring relevance to maximize revenues and sales velocity
• Support product and content creation processes to expand live assortment and improve product presentation
• Plan and maintain optimal stock availability across all product lines through effective coordination with supply chain teams
• Identify market trends and consumer insights to fill category gaps and capitalize on emerging opportunities
• Build and execute weekly marketing plans, determining product and subcategory promotions across website and all marketing channels (on-platform and off-platform)
• Develop robust analytics to evaluate daily, weekly, and monthly performance metrics and optimize marketing, pricing, and product selection strategies
• Oversee Mid and Long-Tail category performance, implementing strategies to improve vendor engagement and sales outcomes

What we are looking for

• 6-9 years of progressive experience in key account management, category management, or commercial roles within e-commerce, retail, or marketplace environments
• Proven track record of managing high-value accounts and delivering significant revenue growth
• Strong P&L ownership experience with demonstrated ability to drive profitability improvements
• Advanced analytical skills with expertise in business intelligence tools and data-driven decision making
• Strategic thinker with ability to translate market insights into actionable business strategies
• Expert negotiation skills with experience closing complex, high-stakes commercial agreements
• Established network within relevant industry verticals and proven ability to build C-level relationships
• Strong leadership capabilities with experience mentoring and developing team members
• Exceptional communication and presentation skills, with ability to influence senior stakeholders
• Deep understanding of e-commerce marketplace dynamics, digital marketing, and customer journey optimization
• Advanced proficiency in Excel (pivot tables, VLOOKUP, complex formulas), PowerPoint, and BI tools (Tableau, Power BI, etc.)
• Entrepreneurial mindset with demonstrated ability to drive initiatives from concept to execution
• Ability to thrive in ambiguous, fast-paced environments while managing multiple complex projects
• Bachelor’s degree required; MBA or relevant advanced degree is an advantage
• Strategic planning and business development expertise
• Change management and process optimization experience