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Operations Manager at Domeo Resources International (DRI) – Apply Now

Operations Manager

Job Summary

  • The Operations Manager at the Hotel is responsible for ensuring smooth day-to-day operations of all departments, maintaining high standards of service delivery, and driving efficiency across the hotel.
  • This role involves supervising staff, managing budgets, improving operational processes, and ensuring guest satisfaction.
  • The Operations Manager plays a key role in supporting the General Manager in achieving the hotel’s overall goals and objectives.

Role Responsibilities
Operational Leadership

  • Oversee the daily operations of all departments to ensure efficiency and service excellence.
  • Implement, and monitor the hotel’s standard operating procedures (SOPs) for all operational departments.
  • Collaborate with department heads to ensure departmental goals align with overall hotel objectives.
  • Monitor and evaluate staff performance, providing guidance and support to improve productivity.
  • Ensure compliance with health, safety, and hygiene standards across all areas of the hotel.

Guest Experience Management:

  • Ensure the delivery of exceptional guest experiences by maintaining high standards of customer service.
  • Handle escalated guest complaints and resolve issues promptly to ensure guest satisfaction.
  • Review guest feedback from surveys, online reviews, and other sources to identify areas for improvement.
  • Implement initiatives to enhance guest loyalty and retention.

Financial and Budget Management:

  • Assist the General Manager in preparing and managing operational budgets.
  • Monitor departmental expenses to ensure cost efficiency and adherence to budgets.
  • Analyze financial performance and identify areas to improve profitability.
  • Negotiate contracts with vendors and suppliers to secure cost-effective agreements.

Staff Management and Training:

  • Supervise, mentor, and motivate department heads and staff to achieve their performance targets.
  • Coordinate recruitment, onboarding, and training programs for operational staff.
  • Ensure all employees comply with company policies, standards, and regulatory requirements.
  • Promote a culture of teamwork, innovation, and continuous improvement among staff.

Process Improvement and Efficiency:

  • Identify inefficiencies in hotel operations and implement strategies for improvement.
  • Conduct regular inspections of all areas of the hotel to ensure compliance with quality and safety standards.
  • Leverage technology and automation to enhance operational efficiency and service delivery.

Reporting and Communication:

  • Prepare and present operational reports, including revenue, occupancy, and service metrics, to the General Manager.
  • Act as a liaison between staff and senior management to ensure smooth communication.
  • Maintain strong relationships with external partners, vendors, and stakeholders.

Qualifications

  • Education and Certifications
  • Bachelor’s degree in Hospitality Management, Business Administration or a related field
  • Professional certifications in hotel management or operations are an advantage

Experience:

  • Minimum of 7 years experience in hotel operations, with at least 3 years in a management role
  • Proven track record of managing diverse teams and delivering operational excellence in a luxury or boutique hotel
  • Competences/Skills

Skills:
Leadership and People Management

  • Ability to lead, motivate and develop a team to achieve high performance

Operational Expertise:

  • Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance

Customer Service:

  • Exceptional problem-solving and conflict resolution skills to handle guest concerns

Financial Acumen:

  • Proficiency in budgeting, financial analysis and cost control

Analytical and Strategic Thinking:

  • Ability to analyze data, identify trends and make data-driven decisions

Communication Skills:

  • Strong verbal and written communication skills, with the ability to interact effectively with guests, staff and stakeholders

Technical Proficiency:

  • Familiarity with property management systems (PMS), point-of-sale (POS) systems and other hotel management software.

Method of Application

Interested and qualified candidates should forward their CVs and cover letters to: [email protected] using “Operations Manager” as the subject of the mail.

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