Customer Service Representative
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 – 5 years
- Location Lagos
- Job Field Customer Care 
- Salary Range ₦200,000 – ₦300,000/month
Job Summary
- Our client in the FMCG industry is seeking a proactive and customer-focused Customer Service Representative (CSR) to join their team. The ideal candidate will be responsible for managing customer inquiries, resolving complaints efficiently, and ensuring a seamless customer experience.
- The role involves interacting with distributors, retailers, and end consumers while ensuring timely resolution of product-related issues, order inquiries, and service requests.
Key Responsibilities
- Handle customer inquiries, complaints, and service requests via phone, email, and other communication channels.
- Provide accurate information about products, pricing, availability, and order processes.
- Investigate and resolve customer complaints related to product quality, delivery, and orders.
- Escalate complex issues to relevant departments while ensuring proper follow-up and resolution.
- Support customers with order placement, order tracking, and delivery updates.
- Maintain proper records of customer interactions and transactions using CRM systems.
- Collaborate with sales, logistics, and warehouse teams to ensure efficient order fulfillment and customer satisfaction.
- Gather customer feedback and report recurring issues to management to improve products and services.
- Ensure excellent customer experience while maintaining the company’s service standards.
Required Skills & Qualifications
Experience
- Minimum of 2 years experience in Customer Service, preferably within the FMCG industry.
Education
- Bachelor’s degree or equivalent qualification in Business Administration, Marketing, or a related field.
Communication Skills
- Strong verbal and written communication skills with the ability to interact professionally with customers.
Technical Skills
- Familiarity with CRM systems and Microsoft Office tools.
Problem-Solving
- Ability to handle complaints professionally and resolve issues effectively.
- Customer-Centric Mindset
- Demonstrates patience, empathy, and a proactive approach to customer service.
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Method of Application
Job Summary
- Our client, a reputable company in the Feminine Care Products (FMCG) industry, is seeking a reliable and detail-oriented Store Keeper to manage inventory, ensure proper storage of products, and support efficient warehouse operations.
Key Responsibilities
- Receive, inspect, store, and issue products accurately in line with company procedures.
- Maintain proper inventory records and ensure optimal stock levels at all times.
- Ensure proper storage, handling, and organization of feminine care products to maintain quality standards.
- Conduct regular stock counts and promptly report any discrepancies.
- Coordinate with logistics, production, and sales teams to support smooth operations.
- Ensure cleanliness, safety, and orderliness of the store/warehouse area.
Requirements
- Minimum of OND or SSCE.
- 1–3 years relevant experience in a storekeeping or warehouse role.
- Basic inventory and record-keeping skills.
- Strong attention to detail and accuracy.
- Ability to work with minimal supervision.
- Good organizational skills.
- Physical fitness and ability to handle stock and materials.