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Job Summary:

• To lead and manage the overall operations, commercial performance, and service delivery of the travel agency by driving revenue growth, ensuring operational efficiency, maintaining strong supplier relationships, and delivering excellent customer experience

Duties and Responsibilities:

• Oversee daily agency operations including reservations, ticketing, and customer service activities
• Develop and implement sales strategies to achieve revenue and profitability torgets
• Supervise, coach, and evaluate travel consultants and operational staff
• Build and maintain relationships with airlines, hotels, tour operators, and corporate clients
• Monitor booking performance, pricing trends, and market opportunities
• Ensure compliance with BSP requirements, industry regulations, and company policies
• Approve complex ticketing transactions, refunds, and reissues
• Honde escolated customer complaints and service recovery
• Prepare periodic operational and financial performance reports
• Identify new business opportunities and partnership channels
• Ensure adherence to service quality standards and operational procedures

Key Performance Indicators:

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rote
• Ticketing accuracy and reduction in ADWACM exposure
• Customer satisfaction and complaint resolution tumaround time
• Staff productivity and performance targets
• Growth in new business and market share.
• Functional Knowledgeable in these areas
• GDS systems (Amadeus, Sobre, Galileo)
• Airline fare construction and ticketing rules
• 8SP reporting and airline distribution processes
• Corporate travel management
• Travel industry regulations and documentation requirements
• Sales planning and revenue monitoring

Education and Experiences:

• Bachelor’s degree in Tourism, Business Administration, Marketing, or related discipline
• JATA/UFTAA professional certification or equivalent industry qualification is highly required Minimum 5-7 years’ experience in travel agency or airline commercial operations
• At least 2-3 years in a supervisory or management role

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Job Summary:

• The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services. The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.

Duties and Responsibilities:

• Ensures Tickets are not sold on credit
• Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
• For all Ticket purchases-all payments must be in cash or credit cords before ticket is issued
• Ensures update with relevant information regarding flight schedules, Fight timing and fores
• Ensures all necessary tools/materials needed for reservation and ticketing, checkin, Boarding, are available and ready for use before commencement of duty
• Ensures receipts, tickets, ticket jockets are available at all time if not make timely request to the supervisor
• Ensures daily flight program is readily available
• Ensures check-in, sales, boarding of passengers one comed out according to United Nigeria SOP
• Ensures sales, excess baggage charge reconciliation at the end of day’s operations
• Ensures intending passengers hold valid ticket before check in and boarding
• Ensures valid identification before checkin
• Generates passenger manifest and make sure it goes with the flight
• Attends to any other duty assigned by the supervisor

Required Skills/Ability:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent soles and customer service skills
• Excellent organizational skills and attention to detall
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem solving skills
• Strong supervisory and leadership skills
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Must be smart enough to take critical decisions within a very short time limit Proficient with Microsoft Office Suite or related software

Education and Experiences:

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi task
• A minimum of one (1) year experience in relevant field

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