Latest Jobs at Unified Payment Services Limited – Apply Now

Job Objective

• To ensure that the Company’s interests are protected in all legal issues.
• To prepare/review all legal documents between the Company and clients, customers, vendors, partners, etc.
• To work with external solicitors to ensure promt and satisfactory delivery on matters outsourced to extenal solicitors.

Duties and Responsibilities

• Draft and/or review all contracts involving the Company to ensure that the terms are acceptable and favourable to the Company.
• Ensure that proper custody is kept of all business instruments and executed contracts involving the Company.
• Relating with and assisting external solicitors in handling matters for the company.
• Relating with the regulatory authorities and filing returns where necessary.
• Ensuring legal and other regulatory compliance.
• Legal advisory services.

Requirements
Educational Qualification:

• University Degree(s) in Law.
• Completion of professional training by the Nigerian Law School and call to Bar.

Experience:

• 3 – 5 years minimum post call experience with at least 1 years in financial service or fintech industry or a reputable commercial law firm.
• Thorough understanding of basic legal principles; good knowledge of Law of Contract, Company Law Practice; Legal Drafting etc.

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Job Summary

• To provide strategic leadership and oversight for the Merchant and Agency Services Business Support function by driving operational excellence, performance optimization, and service delivery effectiveness across the merchant and agency ecosystem.
• The role is responsible for ensuring seamless onboarding, transaction monitoring, issue resolution, compliance adherence, and data-driven decision-making to enhance merchant and agent experience, improve transaction performance, and support business growth in alignment with Unified Payments’ fintech strategy.

Responsibilities

• Provide strategic leadership and direction for the Merchant and Agency Services Business Support team.
• Oversee end-to-end merchant and agent onboarding, ensuring compliance with regulatory and internal policy requirements.
• Drive operational efficiency across merchant and agency support processes, including issue resolution, dispute management, and escalation handling.
• Monitor transaction performance, settlement processes, and service levels to ensure accuracy, timeliness, and reliability.
• Develop and implement performance metrics (KPIs and SLAs) to track service quality and operational effectiveness.
• Ensure merchants and agents operate in line with regulatory guidelines, contractual obligations, and company policies.
• Collaborate with Technology, Risk, Compliance, Finance, and Operations teams to resolve systemic issues and improve service delivery.
• Lead business analysis initiatives, providing insights and reports to support decision-making and strategic growth initiatives.
• Oversee product testing, User Acceptance Testing (UAT), and process enhancements impacting merchant and agency services.
• Drive continuous improvement initiatives to enhance customer experience and operational scalability.
• Ensure proper documentation and maintenance of accurate records of all support activities.

Requirements
Education:

• First degree in Finance, Banking, Economics, Business Administration, or related field.
• A Master’s degree or relevant professional certification will be an added advantage.

Experience:

• Minimum of 10years post-NYSC experience, with at least 5 years in a leadership role within merchant acquiring, agency banking, digital payments, or fintech operations.

Others:

• Strong knowledge of e-commerce platforms, paymentgateways, digital wallets, and merchant operations.

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