Chief Operating Officer (COO)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Abuja
- Job Field Administration / Secretarial 
- We are seeking an experienced Chief Operating Officer (COO) to lead and oversee the end-to-end operations of a licensed International Money Transfer business.
- The COO will be responsible for transaction operations, regulatory execution, treasury and liquidity oversight, partner management, and operational scalability across remittance corridors.
- This is the most senior operational leadership role within the company and is critical to business continuity, regulatory standing, and customer trust.
Key Responsibilities
Operations & Transaction Management
- Oversee end-to-end remittance operations: collections, FX conversion, settlements, and payouts
- Ensure timely and accurate transaction processing in line with SLAs
- Own reconciliation, dispute resolution, exceptions, and chargeback management
Compliance & Regulatory Execution
- Work closely with the Compliance & AML/KYC team to ensure adherence to CBN, NFIU, and FATF requirements
- Ensure readiness for regulatory audits, examinations, and partner reviews
- Implement and enforce internal controls, SOPs, and risk mitigation frameworks
Treasury & Liquidity Oversight
- Manage prefunding and liquidity across remittance corridors
- Coordinate FX execution and rate management with banks and treasury partners
- Ensure uninterrupted payout availability
Partner & Stakeholder Management
- Manage relationships with Authorized Dealer Banks, PSPs, wallets, and payout partners
- Monitor partner performance and enforce operational SLAs
- Represent the company in operational engagements with regulators and partners
Team & Process Leadership
- Build and manage operations, settlements, and customer support teams
- Design scalable processes and workflows as volumes grow
- Drive operational efficiency and automation
Reporting & Governance
- Track and report key KPIs (success rates, settlement timelines, liquidity status)
- Provide regular operational updates to the CEO and Board
Requirements
- 7–10 years’ experience in fintech, payments, banking operations, or remittance/FX
- Strong understanding of IMTO operations, payment systems, and FX settlement flows
- Proven experience managing high-volume, compliance-driven operations
- Experience working with regulators, banks, and PSPs
- Strong leadership, execution, and risk management skills
Added Advantage
- Prior experience in an IMTO, PSP, switching company, or large fintech
- Background in operations, treasury, or settlement management
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Method of Application
Key Responsibilities
- Manage prefunding, liquidity & settlement accounts
- Oversee FX conversion, rate management & treasury controls
- Coordinate payouts with banks, PSPs & partners
- Monitor daily transaction volumes & reconciliation
- Manage operational risk, cash flow & reporting
- Work closely with compliance on transaction monitoring
- Prepare management & treasury reports
Requirements
- 5+ years experience in treasury, finance, operations or payments
- Strong understanding of FX, settlements & remittance flows
- Experience working with banks, PSPs & payment platforms
- Strong reconciliation & reporting skills
- Background in fintech, IMTO, payments or banking preferred
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