Latest Jobs at Bolton White Hotels & Apartments – Apply Now

Key Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle check-in, check-out, and room assignments efficiently.
• Respond promptly to guest inquiries, requests, and complaints.
• Provide accurate information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to meet guest needs.
• Process reservations, payments, and maintain accurate guest records.
• Ensure compliance with hotel policies, health, and safety standards.
• Uphold the hotel’s brand image through professional appearance and behaviour.

Requirements

• Diploma or degree in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hotel front desk role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in hotel management systems (PMS) and MS Office.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies:

• Customer service excellence.
• Teamwork and collaboration.
• Professional grooming and presentation.
• Adaptability and resilience in a fast-paced environment.
• Multitasking and organisational skills.

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Key Responsibilities

• Handle guest check-ins/check-outs, billing, and payment transactions accurately.
• Process cash, credit card, debit card, and other payment methods in compliance with hotel policies.
• Issue receipts, invoices, and refunds when necessary.
• Maintain accurate cash drawers and reconcile transactions at the beginning and end of shifts.
• Assist in preparing daily cashier reports, deposits, and financial records.
• Respond to guest inquiries about charges, payments, and billing issues.
• Support front office and F&B teams in handling guest accounts and room charges.
• Follow internal control procedures to prevent fraud and ensure compliance with financial standards.
• Maintain the confidentiality of guest and financial information.
• Provide courteous and professional service to all guests.

Qualifications & Skills

• Minimum of a B.Sc.in Accounting, Finance, Business Administration, or a related field.
• Previous experience as a cashier, teller, or in a finance role; hospitality experience preferred.
• Strong numerical and analytical skills.
• Proficiency in using POS systems, hotel management software (e.g., Opera, Micros), and MS Office.
• Excellent communication and customer service skills.
• High level of integrity, accuracy, and attention to detail.
• Ability to work flexible shifts, weekends, and holidays.