Jobs at FMR Agency – Apply Now

Role Summary

• ‎We are hiring a highly responsive, emotionally intelligent and result-driven WhatsApp Customer Service Executive to manage daily customer enquiries from ads and other channels, build trust quickly, guide customers to the right products, and convert conversations into sales.

‎Key Responsibilities

• ‎Respond to all WhatsApp enquiries promptly and professionally
• ‎Convert daily inbound leads from ads into paid orders
• ‎Guide customers on product selection, especially shade matching for foundation
• ‎Handle objections confidently and close sales without sounding pushy
• ‎Follow approved scripts, pricing, delivery information and brand policies
• ‎Upsell and cross-sell relevant RLG Cosmetics products
• ‎Maintain accurate follow-up with interested customers until conversion
• ‎Escalate complaints properly while protecting brand image
• ‎Keep chat records organized and updated

‎KPI Expectations

• ‎Fast response time
• ‎High lead-to-sale conversion rate
• ‎Strong follow-up discipline
• ‎Low missed messages
• ‎Excellent customer experience
• ‎Strict compliance with brand tone and process

‎Ideal Candidate:

• ‎Strong written communication
• ‎Very persuasive and sales-oriented
• ‎Patient, emotionally intelligent and confident
• ‎Can handle high daily lead volume
• ‎Must be accountable, proactive and highly disciplined.

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