Relationship Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 6 – 8 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development 
Roles and Responsibilities
- S/he will be responsible for driving the Merchant Acquiring business across various merchant sectors (Supermarkets, Pharmacies, Filling Stations, Eateries & Restaurants, Lounges & Bars, and Hotels) within the region and developing strategies to increase sales revenue
- Develop plans and strategic initiatives to grow the Merchant Acquisition business and achieve the company’s sales goals
- Manage and lead the Merchant Acquisition team within the region to deliver profitable growth
- Daily, weekly, and monthly monitoring of the KPIs of the Merchant team within the assigned region is required, ensuring all targets are consistently met and exceeded
- Drive the KAMs (Key Account Managers) to ensure they meet all KPIs for their respective teams
- Meet target quotas for the region’s set KPIs, including transaction value, volume, and revenue
- Monitor market trends and provide regular competitor feedback to the Merchant Acquisition Manager
- Have Strong understanding of the company’s products and services is essential, with the ability to advise others effectively
- Follow up with merchants, ensuring both active and inactive merchants are visited. Where necessary, they will facilitate the retrieval of POS terminals from inactive business partners within the region.
Requirements
- Bachelor’s Degree in Sales and Marketing or related fields
- A minimum of 6 to 8 years of experience in the Merchant business
- Must have an Android phone
- Proven experience managing a high-performance sales team
- Ability to motivate a team of Sales Managers for performance
- Extremely flexible, result-oriented, and hardworking with a strong track record of success
- Ability to self-motivate and manage self
- Good communication and interpersonal skills
- Customer orientation and ability to adapt/respond to different characters
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Method of Application
About the Role
- As the State Head (Aggregator Network), you are the CEO of the region, responsible for regional performance and individual state under purview.
- You must be self-driven, result oriented and most importantly – An A player.
- You are primarily responsible for shaping and driving your region’s growth strategy to correctly position it within landscape in Nigeria by working with the Head of Retail Banking in cementing the FairMoney strategy of becoming the largest neobank in Nigeria.
Roles and Responsibilities
- Source for new clients and expand client network in the retail marketplace (Agents and consumers)
- Develop and maintain market dominance by ensuring acquisition, retention and Month on Month growth in acquisition and loan conversion in market segment
- Drive corporate strategy in Schools, Markets, Partnerships with OFIs/Super Agents/ Aggregators and Agricultural value chain
- Sign up and maintain relationship with value chain actors
- Monitor regional performance, staff and consumer behavior and provide market intelligence to the team
- Proper Branding and training of Agents/Consumers and partners
- Comply with rules, regulations and legislation governing the financial services industry
- Motivate, mentor and supervise regional staff for delivery of FairMoney corporate objective
- Consistently deliver monthly OKR
- Any other responsibility as may be assigned by the Head of Retail Banking.
Requirements
- A Bachelor’s Degree in any relevant discipline
- A minimum of 6 – 8 years of experience in the Agency Banking business
- Must have an android phone
- Proven experience managing a high performance sales team
- Ability to motivate a team of Sales Managers for performance
- Extremely flexible, result oriented, hardworking with a strong track record of success
- Ability to self-motivate and manage self
- Good communication and interpersonal skills
- Customer orientation and ability to adapt/respond to different characters.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus.
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