SME Relationship Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 – 5 years
- Location Lagos
- City Ikeja
- Job Field Sales / Marketing / Retail / Business Development 
Job Summary
- The SME Relationship Officer is responsible for identifying, acquiring, and managing Small and Medium Enterprise (SME) clients to grow the bank’s loan portfolio and deposit base.
- The role involves marketing the bank’s financial products, building strong customer relationships, conducting credit assessments, and ensuring timely loan repayment.
Key Responsibilities
- Identify and onboard new SME customers within target markets.
- Develop and maintain long-term relationships with SME customers.
- Conduct preliminary credit assessments and business evaluations.
- Monitor SME loan portfolios to ensure quality and performance.
- Ensure all customers on boarding processes comply with KYC and AML requirements.
Qualifications & Experience
- Bachelor’s degree in business administration, Marketing, Banking & Finance, Economics, or related field.
- 3-5 years’ experience in SME banking, sales, or business development.
- Experience in microfinance or financial services is an advantage.
- Strong understanding of SME business operations and credit analysis.
- Proficiency in Microsoft Office and basic financial analysis.
Skills & Competencies:
- Strong sales and negotiation skills
- Relationship management and customer service orientation
- Good credit assessment and analytical skills
- Result-driven and target-oriented
- Excellent communication and interpersonal skills
- Ability to work independently and in the field.
Compensation
- Salary: N200,000 – N500,000 / month (Net)
- Bonuses based on a monthly target of 80%.
- Health Insurance
- Employer Contributory pension.
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Method of Application
Job Description
- Our client, a reputable FMCG manufacturing company in Abuja, is seeking an experienced Production Manager who will be responsible for planning, coordinating, and overseeing daily production activities to ensure efficient, cost effective, and timely manufacturing of FMCG products.
- The role ensures compliance with quality standards, food safety regulations, and health and safety requirements while optimizing people, processes, and equipment to meet business targets
Key Responsibilities
Production & Operations:
- Plan, organize, and control daily, weekly, and monthly production schedules in line with demand forecasts
- Ensure uninterrupted production flow while meeting volume, quality, and cost targets
- Optimize machine utilization, manpower deployment, and material usage
- Monitor production output and take corrective actions to address deviations
Quality, Safety & Compliance:
- Ensure adherence to quality standards, SOPs, and GMP requirements
- Maintain compliance with regulatory bodies such as NAFDAC, SON, and other applicable standards
- Enforce health, safety, and environmental HSE policies on the shop floor
- Drive continuous improvement initiatives to reduce defects, waste, and rework
People Management:
- Supervise and lead production supervisors, line leaders, and operators
- Conduct performance evaluations, coaching, and on the job training
- Foster a culture of discipline, teamwork, and accountability on the shop floor
- Ensure adequate manpower planning and shift management
Cost & Efficiency Management:
- Control production costs including labor, raw materials, utilities, and consumables
- Drive efficiency improvement initiatives such as lean manufacturing and waste reduction
- Support budgeting and cost saving initiatives in collaboration with management
Reporting & Coordination:
- Prepare and submit daily, weekly, and monthly production reports
- Collaborate with QA, Maintenance, Warehouse, and Supply Chain teams to ensure smooth operations
- Escalate production risks, breakdowns, or shortages promptly with solutions
Key Performance Indicators KPIs
- Production output vs plan percentage achievement
- Overall Equipment Effectiveness OEE
- Downtime and production loss hours
- Yield and waste reduction percentage
- Cost per unit produced
- Defect rate or rejection rate
- Compliance with quality and safety audits
- On time order fulfillment rate
- Employee productivity per shift
- Incident and accident rate on the shop floor.
Qualifications & Experience
- Bachelor’s degree or HND in Microbiology, Biochemistry, Food Science and Technology, Chemical Engineering, or related field
- Minimum of 4 years experience in FMCG manufacturing, with at least 2–3 years in a supervisory or managerial role
- Strong knowledge of production planning, process optimization, and shop floor management
- Experience working with automated or semi automated production lines
- Knowledge of GMP, HSE standards, and Nigerian regulatory requirements NAFDAC and SON.
Skills & Competencies:
- Strong leadership and people management skills
- Excellent problem solving and decision making ability
- Good analytical and reporting skills
- Ability to work under pressure and meet tight deadlines
- Strong communication and coordination skills
- Proficiency in MS Excel and basic ERP systems.
What We Offer
- Competitive salary
- Training and professional development opportunities
- Career growth in a performance driven FMCG company
- Supportive team culture and enabling environment.
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