Jobs at Domeo Resources International (DRI) – Apply Now

Main Function

• The Cashier is responsible for handling all cash transactions accurately and efficiently, providing excellent customer service, and maintaining accurate financial records.
• The role ensures that all sales are properly recorded, receipts are issued, and cash is safely reconciled at the end of each shift.
• The ideal candidate must be reliable, attentive to detail, and customer-focused, with strong numerical and interpersonal skills.

Role Responsibilities
Cash Handling and Transactions:

• Receive payments from customers in cash, credit, or other forms of payment.
• Issue receipts, refunds, and change to customers accurately.
• Process sales transactions efficiently using POS systems or registers.
• Verify and record cash amounts before and after shifts to ensure accuracy.
• Ensure all transactions are properly entered and documented in the accounting system.

Customer Service:

• Provide excellent service to customers during billing and payment processes.
• Greet customers warmly and respond politely to inquiries.
• Resolve basic billing or transaction-related issues in a courteous and professional manner.
• Maintain a friendly and professional demeanor to promote a positive customer experience.

Record Keeping and Reconciliation:

• Maintain accurate records of daily transactions and sales reports.
• Reconcile cash drawers at the end of each shift and report discrepancies immediately.
• Prepare and submit daily sales summaries and payment reports to the Accountant or Manager.
• Ensure accurate documentation of cash inflows and outflows.

POS and System Management:

• Operate point-of-sale (POS) terminals efficiently.
• Ensure all items are scanned or entered correctly into the system.
• Report POS malfunctions or errors to supervisors promptly.
• Assist in updating product prices and inventory information in the system when required.

Cash Security and Compliance:

• Handle all financial transactions in compliance with company policies and procedures.
• Safeguard all cash and valuables during and after shift hours.
• Ensure adherence to internal control processes and audit standards.
• Report suspicious activities or security breaches related to cash handling.

Teamwork and Communication:

• Work collaboratively with sales, kitchen, and management teams to ensure smooth operations.
• Communicate effectively with colleagues regarding sales, refunds, and account issues.
• Assist in training new cashiers or interns when necessary.
• Maintain a positive and supportive work environment.

Administrative and Support Duties:

• Assist with inventory counting, restocking, and display arrangement when needed.
• Provide support during peak hours or events.
• Participate in periodic audits and financial reviews.
• Ensure the cashier’s workstation is neat, organized, and fully equipped.

Experience / Qualification

• Candidates should possess an OND, NCE, or equivalent qualification in Accounting, Business Administration, or related field.
• 1- 4 years of relevant experience in cash handling, retail, hospitality, or customer service.
• Proficiency in POS systems and basic accounting principles.
• Experience in retail, food service, or hospitality environments will be an advantage.
• Certification in cash management or customer service is an added advantage.

Competencies/Skills:

• Excellent numerical accuracy and attention to detail.
• Strong communication and customer service skills.
• Ability to operate POS systems and handle electronic payments.
• Trustworthy and responsible in handling financial transactions.
• Basic computer literacy (Microsoft Excel, Word, and accounting systems).
• Organizational and multitasking abilities.
• Ability to work efficiently under pressure.
• Time management and reliability.
• Behavioural Qualities / Other Competences
• High level of integrity and honesty.
• Neat personal appearance and professionalism.
• Punctual, dependable, and disciplined.
• Calm and courteous when handling customers.
• Positive attitude and willingness to assist others.
• Strong work ethics and accountability.
• Adaptable and cooperative team player.

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Main Function

• The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, comfort, and presentation across guest rooms, public areas, laundry, and back-of-house spaces.
• The role ensures operational efficiency, guest satisfaction, and compliance with hotel quality and safety standards.
• The ideal candidate must be detail-oriented, highly organized, and experienced in managing housekeeping operations within a hospitality environment.

Role Responsibilities
Housekeeping Operations Management:

• Oversee daily housekeeping activities including room cleaning, public area maintenance, and laundry operations.
• Ensure all guest rooms and common areas meet established cleanliness and presentation standards.
• Monitor room readiness to support smooth check-in and occupancy targets.
• Coordinate closely with Front Office and Maintenance for efficient room turnover.

Quality Control and Standards:

• Conduct routine inspections of guest rooms, corridors, public areas, and service areas.
• Enforce housekeeping SOPs, grooming standards, and service protocols.
• Ensure consistent room setup, amenities placement, and bed-making standards.
• Implement corrective measures where quality gaps are identified.

Team Leadership and Supervision:

• Supervise housekeeping supervisors, room attendants, laundry staff, and cleaners.
• Prepare duty rosters and manage staff scheduling.
• Conduct training on cleaning procedures, hygiene, and service excellence.
• Monitor staff performance and enforce discipline and accountability.

Inventory and Linen Management:

• Oversee inventory of linen, guest supplies, cleaning materials, and amenities.
• Monitor stock levels and coordinate replenishment with procurement/store teams.
• Ensure proper handling, storage, and tracking of linen and uniforms.
• Minimize loss, damage, and wastage of housekeeping supplies.

Laundry Operations Oversight:

• Supervise internal laundry operations to ensure quality and timely processing.
• Ensure proper sorting, washing, pressing, and handling of hotel linen and guest laundry.
• Monitor laundry chemicals and machine usage to optimize efficiency.

Health, Safety, and Compliance:

• Enforce health, hygiene, and sanitation standards in all housekeeping areas.
• Ensure safe handling of cleaning chemicals and equipment.
• Implement safety procedures and emergency response protocols.
• Ensure compliance with regulatory and hotel policies.

Budgeting and Cost Control:

• Monitor housekeeping expenses and ensure cost-effective use of materials.
• Control usage of cleaning supplies and amenities to meet budget targets.
• Prepare housekeeping budget forecasts and operational reports.

Guest Satisfaction:

• Address housekeeping-related guest complaints promptly and professionally.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure VIP rooms and special guest requirements are handled appropriately.

Competencies / Skills:

• Strong knowledge of hotel housekeeping operations
• Leadership and team management skills
• Attention to detail and quality control expertise
• Inventory and cost management skills
• Knowledge of hygiene, sanitation, and safety standards
• Effective communication and coordination abilities
• Organizational and planning skills

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Detail-oriented and quality-driven
• Proactive and service-focused
• Ability to work under pressure
• Strong supervisory and motivational skills
• Committed to maintaining high standards

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management or related discipline
• 6–10 years experience in hotel housekeeping, with at least 3–5 years in a managerial role
• Experience managing multi-room hotels is an advantage
• Professional housekeeping or hospitality certifications are an added advantage

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