General Manager
- Job Type Full Time
- Qualification BA/BSc/HND , MBA/MSc/MA
- Experience 8 – 12 years
- Location Plateau
- Job Field Administration / Secretarial 
Main Function
- The General Manager (GM) will provide overall strategic leadership, operational direction, and business oversight across multiple business units, including oil and gas, retail, automobile services, hospitality, and food services.
- The GM is responsible for ensuring operational excellence, financial sustainability, and consistent brand experience across all outlets and subsidiaries.
- The ideal candidate must be a dynamic, business-driven leader with extensive experience managing multi-sector operations, strong financial acumen, and the ability to translate strategic objectives into measurable results.
Role Responsibilities
Strategic Leadership and Business Planning:
- Develop and implement business strategies aligned with the organization’s vision, mission, and growth objectives.
- Drive business expansion initiatives, partnerships, and market penetration strategies.
- Lead the preparation and execution of short-term and long-term business plans for each division.
- Provide executive recommendations to the CEO and Board for performance improvement and investment opportunities.
Operational Management and Efficiency:
- Oversee daily operations across multiple business units (fuel retail, automobile services, retail mart, hospitality, bakery, and quick-service restaurants).
- Ensure operational efficiency, profitability, and adherence to quality standards.
- Streamline processes to improve productivity, reduce waste, and enhance customer satisfaction.
- Supervise the implementation of operational policies, procedures, and standard operating manuals (SOPs).
Financial Oversight and Performance:
- Develop annual budgets, forecasts, and business performance targets for each division.
- Monitor financial performance, analyze reports, and ensure revenue growth and cost control.
- Approve capital expenditures, manage resources efficiently, and maintain financial discipline.
- Ensure timely submission of management reports, operational analytics, and business intelligence insights.
Human Capital and Leadership:
- Lead, mentor, and develop departmental managers and key operational staff.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Work with HR to recruit, train, and retain high-performing teams across business units.
- Evaluate employee performance and enforce compliance with organizational policies and procedures.
Customer Experience and Brand Consistency:
- Ensure that all business units deliver exceptional customer service and uphold brand values.
- Monitor customer satisfaction levels and implement feedback-driven service improvements.
- Oversee quality control, hygiene, and service standards in hospitality, food, and retail divisions.
Compliance, Risk, and Safety Management:
- Ensure compliance with all statutory, regulatory, and internal control requirements.
- Oversee safety, environmental, and health compliance across all locations.
- Identify and mitigate business, operational, and reputational risks.
- Maintain transparent internal audit and reporting processes.
Stakeholder and External Relations:
- Serve as liaison between management, employees, customers, government agencies, and external partners.
- Represent the organization in business forums, corporate events, and industry engagements.
- Foster strategic partnerships with vendors, suppliers, and community stakeholders.
Innovation and Growth Initiatives:
- Champion innovation and technology integration across operations (ERP systems, POS, digital platforms).
- Identify new business opportunities and develop pilot projects or diversification plans.
- Support executive management in driving digital transformation and sustainable business practices.
Qualifications and Requirements
Education and Certifications:
- Bachelor’s degree or HND in Business Administration, Management, Finance, Economics, or a related discipline.
- A Master’s degree (MBA) or professional certifications (CIPM, PMP, NIM, or similar) will be an added advantage.
Experience:
- 8–12 years’ managerial experience in a multi-sector organization (oil & gas, retail, or hospitality preferred).
- Proven record of successful leadership in large-scale operations, revenue management, and business development.
- Strong understanding of the Nigerian regulatory and business environment.
Skills:
Strategic and Business Acumen:
- Strong leadership, business planning, and decision-making skills.
- Excellent financial literacy and budget management capabilities.
Operational Excellence:
- Proven ability to streamline operations, increase efficiency, and enhance customer satisfaction.
- Sound knowledge of retail, fuel, hospitality, and automobile service operations.
People Leadership and Communication:
- Exceptional interpersonal, communication, and team-building skills.
- Ability to motivate teams and foster a culture of excellence and accountability.
Analytical and Problem-Solving Skills:
- Data-driven approach to performance management and operational analysis.
- Ability to identify business risks and design effective mitigation strategies.
Integrity and Adaptability:
- High ethical standards, transparency, and professionalism.
- Ability to adapt to dynamic market conditions and fast-paced environments.
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Method of Application
Main Function
- The Financial Controller is responsible for overseeing all financial operations of the organization, including budgeting, accounting, financial reporting, internal controls, treasury management, and regulatory compliance.
- The role ensures the accuracy and integrity of financial information while supporting strategic decision-making and maintaining strong financial governance.
- The ideal candidate must be analytical, detail-oriented, and highly organized, with strong leadership skills and extensive experience in financial management and reporting.
Role Responsibilities
Financial Planning and Budget Management:
- Lead the preparation of annual budgets, forecasts, and financial projections.
- Monitor budget performance and provide variance analysis with recommendations.
- Support management in strategic planning and financial decision-making.
- Develop financial models to evaluate business performance and new opportunities.
Accounting and Financial Reporting:
- Oversee bookkeeping, general ledger operations, and month-end/year-end closing processes.
- Prepare accurate and timely financial statements in line with accounting standards.
- Ensure compliance with IFRS, GAAP, and local financial regulations.
- Review and approve accounting entries, reconciliations, and financial reports.
- Maintain proper documentation of all financial transactions.
Internal Controls and Compliance:
- Develop and enforce strong internal control systems to safeguard company assets.
- Conduct periodic audits to ensure compliance with financial policies and procedures.
- Identify risk areas and implement corrective and preventive measures.
- Ensure adherence to corporate governance, tax laws, and statutory requirements.
- Liaise with external auditors during annual audits and ensure timely resolution of audit queries.
Cash Flow and Treasury Management:
- Manage daily cash flow, banking operations, and liquidity planning.
- Oversee payments, collections, and bank reconciliations.
- Develop strategies to optimize working capital and reduce financial risk.
- Maintain strong relationships with banks and financial institutions.
Cost Management and Financial Efficiency:
- Monitor and analyze operational costs to identify savings and efficiency opportunities.
- Implement cost-control measures and financial discipline across departments.
- Review procurement processes and ensure value-for-money expenditures.
Taxation and Regulatory Compliance:
- Ensure accurate and timely filing of tax returns (VAT, PAYE, WHT, CIT, etc.).
- Maintain updated knowledge of tax laws and regulatory changes.
- Coordinate tax audits and ensure full compliance with tax authorities.
- Provide guidance on tax planning and regulatory requirements.
Financial Strategy and Business Support:
- Provide financial insights and recommendations to support business growth.
- Evaluate investment proposals, capital projects, and expansion opportunities.
- Track financial KPIs and develop improvement strategies for profitability.
- Support management in pricing decisions, revenue analysis, and market trends.
Leadership and Team Management:
- Lead, mentor, and supervise finance and accounting staff.
- Assign responsibilities, monitor performance, and ensure high-quality output.
- Identify training needs and coordinate capacity-building programs for the finance team.
- Promote a culture of accountability, accuracy, confidentiality, and professionalism.
Experience / Qualification
- Bachelor’s Degree or HND in Accounting, Finance, Economics, or related fields.
- Professional certification such as ICAN, ACCA, or CPA is required.
- 7–10 years of progressive experience in accounting or financial management.
- Experience in corporate finance, budgeting, and internal control systems.
- Prior experience in hospitality, manufacturing, retail, oil & gas, or FMCG sectors is an advantage.
- Strong familiarity with IFRS, audit processes, and financial reporting standards.
Competencies / Skills:
- Strong knowledge of accounting principles and financial management.
- Expertise in budgeting, forecasting, and financial analysis.
- Excellent leadership and team management abilities.
- High proficiency in financial software, ERP systems, and Microsoft Excel.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent communication and presentation abilities.
- Deep understanding of regulatory compliance, taxation, and audit processes.
- Strong attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
Behavioural Qualities / Other Competencies:
- High level of integrity, professionalism, and confidentiality.
- Strong ethical judgment and accountability.
- Self-motivated, disciplined, and reliable.
- Strategic thinker with a proactive mindset.
- Excellent interpersonal and leadership qualities.
- Strong work ethic and commitment to excellence.
- Ability to adapt to dynamic business environments.
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