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General Manager

  • Job Type Full Time
  • Qualification BA/BSc/HND , MBA/MSc/MA
  • Experience 8 – 12 years
  • Location Plateau
  • Job Field Administration / Secretarial&nbsp

Main Function

  • The General Manager (GM) will provide overall strategic leadership, operational direction, and business oversight across multiple business units, including oil and gas, retail, automobile services, hospitality, and food services.
  • The GM is responsible for ensuring operational excellence, financial sustainability, and consistent brand experience across all outlets and subsidiaries.
  • The ideal candidate must be a dynamic, business-driven leader with extensive experience managing multi-sector operations, strong financial acumen, and the ability to translate strategic objectives into measurable results.

Role Responsibilities
Strategic Leadership and Business Planning:

  • Develop and implement business strategies aligned with the organization’s vision, mission, and growth objectives.
  • Drive business expansion initiatives, partnerships, and market penetration strategies.
  • Lead the preparation and execution of short-term and long-term business plans for each division.
  • Provide executive recommendations to the CEO and Board for performance improvement and investment opportunities.

Operational Management and Efficiency:

  • Oversee daily operations across multiple business units (fuel retail, automobile services, retail mart, hospitality, bakery, and quick-service restaurants).
  • Ensure operational efficiency, profitability, and adherence to quality standards.
  • Streamline processes to improve productivity, reduce waste, and enhance customer satisfaction.
  • Supervise the implementation of operational policies, procedures, and standard operating manuals (SOPs).

Financial Oversight and Performance:

  • Develop annual budgets, forecasts, and business performance targets for each division.
  • Monitor financial performance, analyze reports, and ensure revenue growth and cost control.
  • Approve capital expenditures, manage resources efficiently, and maintain financial discipline.
  • Ensure timely submission of management reports, operational analytics, and business intelligence insights.

Human Capital and Leadership:

  • Lead, mentor, and develop departmental managers and key operational staff.
  • Promote a culture of accountability, teamwork, and continuous improvement.
  • Work with HR to recruit, train, and retain high-performing teams across business units.
  • Evaluate employee performance and enforce compliance with organizational policies and procedures.

Customer Experience and Brand Consistency:

  • Ensure that all business units deliver exceptional customer service and uphold brand values.
  • Monitor customer satisfaction levels and implement feedback-driven service improvements.
  • Oversee quality control, hygiene, and service standards in hospitality, food, and retail divisions.

Compliance, Risk, and Safety Management:

  • Ensure compliance with all statutory, regulatory, and internal control requirements.
  • Oversee safety, environmental, and health compliance across all locations.
  • Identify and mitigate business, operational, and reputational risks.
  • Maintain transparent internal audit and reporting processes.

Stakeholder and External Relations:

  • Serve as liaison between management, employees, customers, government agencies, and external partners.
  • Represent the organization in business forums, corporate events, and industry engagements.
  • Foster strategic partnerships with vendors, suppliers, and community stakeholders.

Innovation and Growth Initiatives:

  • Champion innovation and technology integration across operations (ERP systems, POS, digital platforms).
  • Identify new business opportunities and develop pilot projects or diversification plans.
  • Support executive management in driving digital transformation and sustainable business practices.

Qualifications and Requirements
Education and Certifications:

  • Bachelor’s degree or HND in Business Administration, Management, Finance, Economics, or a related discipline.
  • A Master’s degree (MBA) or professional certifications (CIPM, PMP, NIM, or similar) will be an added advantage.

Experience:

  • 8–12 years’ managerial experience in a multi-sector organization (oil & gas, retail, or hospitality preferred).
  • Proven record of successful leadership in large-scale operations, revenue management, and business development.
  • Strong understanding of the Nigerian regulatory and business environment.

Skills:
Strategic and Business Acumen:

  • Strong leadership, business planning, and decision-making skills.
  • Excellent financial literacy and budget management capabilities.

Operational Excellence:

  • Proven ability to streamline operations, increase efficiency, and enhance customer satisfaction.
  • Sound knowledge of retail, fuel, hospitality, and automobile service operations.

People Leadership and Communication:

  • Exceptional interpersonal, communication, and team-building skills.
  • Ability to motivate teams and foster a culture of excellence and accountability.

Analytical and Problem-Solving Skills:

  • Data-driven approach to performance management and operational analysis.
  • Ability to identify business risks and design effective mitigation strategies.

Integrity and Adaptability:

  • High ethical standards, transparency, and professionalism.
  • Ability to adapt to dynamic market conditions and fast-paced environments.

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Method of Application

Main Function

  • The Financial Controller is responsible for overseeing all financial operations of the organization, including budgeting, accounting, financial reporting, internal controls, treasury management, and regulatory compliance.
  • The role ensures the accuracy and integrity of financial information while supporting strategic decision-making and maintaining strong financial governance.
  • The ideal candidate must be analytical, detail-oriented, and highly organized, with strong leadership skills and extensive experience in financial management and reporting.

Role Responsibilities
Financial Planning and Budget Management:

  • Lead the preparation of annual budgets, forecasts, and financial projections.
  • Monitor budget performance and provide variance analysis with recommendations.
  • Support management in strategic planning and financial decision-making.
  • Develop financial models to evaluate business performance and new opportunities.

Accounting and Financial Reporting:

  • Oversee bookkeeping, general ledger operations, and month-end/year-end closing processes.
  • Prepare accurate and timely financial statements in line with accounting standards.
  • Ensure compliance with IFRS, GAAP, and local financial regulations.
  • Review and approve accounting entries, reconciliations, and financial reports.
  • Maintain proper documentation of all financial transactions.

Internal Controls and Compliance:

  • Develop and enforce strong internal control systems to safeguard company assets.
  • Conduct periodic audits to ensure compliance with financial policies and procedures.
  • Identify risk areas and implement corrective and preventive measures.
  • Ensure adherence to corporate governance, tax laws, and statutory requirements.
  • Liaise with external auditors during annual audits and ensure timely resolution of audit queries.

Cash Flow and Treasury Management:

  • Manage daily cash flow, banking operations, and liquidity planning.
  • Oversee payments, collections, and bank reconciliations.
  • Develop strategies to optimize working capital and reduce financial risk.
  • Maintain strong relationships with banks and financial institutions.

Cost Management and Financial Efficiency:

  • Monitor and analyze operational costs to identify savings and efficiency opportunities.
  • Implement cost-control measures and financial discipline across departments.
  • Review procurement processes and ensure value-for-money expenditures.

Taxation and Regulatory Compliance:

  • Ensure accurate and timely filing of tax returns (VAT, PAYE, WHT, CIT, etc.).
  • Maintain updated knowledge of tax laws and regulatory changes.
  • Coordinate tax audits and ensure full compliance with tax authorities.
  • Provide guidance on tax planning and regulatory requirements.

Financial Strategy and Business Support:

  • Provide financial insights and recommendations to support business growth.
  • Evaluate investment proposals, capital projects, and expansion opportunities.
  • Track financial KPIs and develop improvement strategies for profitability.
  • Support management in pricing decisions, revenue analysis, and market trends.

Leadership and Team Management:

  • Lead, mentor, and supervise finance and accounting staff.
  • Assign responsibilities, monitor performance, and ensure high-quality output.
  • Identify training needs and coordinate capacity-building programs for the finance team.
  • Promote a culture of accountability, accuracy, confidentiality, and professionalism.

Experience / Qualification

  • Bachelor’s Degree or HND in Accounting, Finance, Economics, or related fields.
  • Professional certification such as ICAN, ACCA, or CPA is required.
  • 7–10 years of progressive experience in accounting or financial management.
  • Experience in corporate finance, budgeting, and internal control systems.
  • Prior experience in hospitality, manufacturing, retail, oil & gas, or FMCG sectors is an advantage.
  • Strong familiarity with IFRS, audit processes, and financial reporting standards.

Competencies / Skills:

  • Strong knowledge of accounting principles and financial management.
  • Expertise in budgeting, forecasting, and financial analysis.
  • Excellent leadership and team management abilities.
  • High proficiency in financial software, ERP systems, and Microsoft Excel.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Deep understanding of regulatory compliance, taxation, and audit processes.
  • Strong attention to detail and accuracy.
  • Ability to work under pressure and meet deadlines.

Behavioural Qualities / Other Competencies:

  • High level of integrity, professionalism, and confidentiality.
  • Strong ethical judgment and accountability.
  • Self-motivated, disciplined, and reliable.
  • Strategic thinker with a proactive mindset.
  • Excellent interpersonal and leadership qualities.
  • Strong work ethic and commitment to excellence.
  • Ability to adapt to dynamic business environments.

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