Jobs at Brilliant Performance Solutions Limited – Apply Now

Functional Responsibilities
Your duties shall include but not limited to the following:

• Check-in and check-out guests to the company standards.
• Advise guests on room features / utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Support other units from time to time as directed by the General Manager
• Liaise with all Managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the hotel standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
• answering questions about hotel facilities and about local transport, places of interest and entertainment
• using sales skills to promote additional hotel services and facilities
• dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests’ problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• Compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment job.

Requirements

• Our client urgently requires the services of a receptionist who has a minimum of Three years’ experience in any relevant field.
• The ideal must be a holder of either OND, HND or Bsc. A previous experience in similar position in a hotel is required
• Due to logistic challenges, our client will prefer a candidate who resides in Awka, Amawbia or other close vicinities.

go to method of application »

Functional Responsibilities
Your duties shall include but not limited to the following:

• Keeping facilities clean and maintained.
• Vacuuming, sweeping, and mopping floors.
• Cleaning and stocking restrooms.
• Cleaning up spills with appropriate equipment.
• Notifying managers of necessary repairs.
• Collecting and disposing of trash.
• Assisting guests when necessary
• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet.
• Keeping the linen room stocked. properly cleaning upholstered furniture.
• Gathering arrivals and departures reports
• Working with the front desk to arrange special requests or welcome amenities
• Attending hotel meetings
• Handover lost and found articles if any found in the room
• Responding to guest requests
• Place soiled linen in containers and send these to laundry.
• Examine and count each linen item when sending to laundry and again on return.
• Maintain proper records of discards and determine percentage of discards.
• Clean upholstered furniture
• Perform detailed deep cleans when required
• And any other assignment from the Line Manager or Management.

Requirements

• The ideal candidate should have a minimum of SSCE or OND in any relevant filed with a minimum of three years’ experience.
• Candidates living in the proximity of OGBA will be more favorably considered.

go to method of application »