Retail Store/ Channels Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development 
- The ideal candidate will manage daily retail activities, drive revenue growth across multiple sales channels, oversee digital marketing and customer engagement initiatives, and ensure seamless end-to-end logistics and fulfillment processes.
Key Responsibilities
Sales & Revenue Management
- Manage and drive in-store and online sales performance to achieve revenue targets.
Channel & Operations Management
- Oversee all sales channels including physical store, website, social commerce platforms, and third-party marketplaces.
- Manage product listings, pricing updates, inventory synchronization, and system accuracy across platforms.
- Maintain and optimize CRM systems, customer databases, and POS systems.
- Ensure operational efficiency across sales, customer service, and fulfillment processes.
Online Marketing & Customer Engagement
- Collaborate on digital marketing campaigns across social media, email marketing, and promotional platforms.
- Monitor customer feedback and engagement metrics to improve brand experience.
- Drive customer loyalty programs and retention strategies.
- Respond to customer inquiries across digital channels and ensure high satisfaction levels.
Product & Merchandising Management
- Curate and design gift packages and promotional bundles based on market trends and customer preferences.
- Manage product assortment, merchandising displays, and in-store presentation.
- Conduct inventory forecasting and stock planning to minimize shortages or overstocking.
Logistics & Fulfillment Management
- Oversee end-to-end order fulfillment, packaging, shipping, and delivery coordination.
- Manage vendor and courier relationships to ensure timely delivery.
- Monitor logistics performance and resolve shipping or delivery issues.
- Ensure quality control standards are maintained for all outgoing products.
Team Leadership & Performance
- Supervise store staff and coordinate cross-functional collaboration.
- Train team members on sales processes, customer service standards, and operational systems.
- Establish performance goals and monitor team productivity.
- Develop and execute strategies to increase foot traffic, online conversions, and customer retention.
- Monitor daily, weekly, and monthly sales metrics and implement improvement initiatives.
- Identify new sales channels and partnership opportunities to expand market reach.
Requirements & Qualifications
- Proven experience in retail management, e-commerce management, or channel management.
- Strong understanding of online sales platforms, POS systems, and CRM tools.
- Experience managing inventory, logistics, and fulfillment processes.
- Knowledge of digital marketing and customer engagement strategies.
- Strong analytical skills with the ability to interpret sales and performance data.
- Excellent leadership, communication, and organizational skills.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
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Method of Application
Key Responsibilities
Portfolio Delivery Leadership
- Lead the delivery of all active real estate projects (residential, commercial, mixed-use, hospitality as applicable).
- Develop and implement project execution plans aligned with approved feasibility and investment cases.
- Oversee transition from development planning to construction execution.
- Prioritize projects and allocate internal resources across the portfolio.
Design & Technical Oversight
- Oversee design development from concept through detailed design.
- Ensure coordination between architects, engineers, and specialist consultants.
- Review design to ensure buildability, cost efficiency, and compliance.
- Maintain adherence to brand standards and quality benchmarks.
Procurement & Contractor Management
- Establish procurement strategies (lump sum, design & build, construction management, etc.).
- Lead contractor prequalification, tendering, evaluation, and award processes.
- Negotiate commercial terms and oversee contract administration.
- Monitor contractor performance, including progress, quality, safety, and cost control.
Financial Control & Cost Management
- Approve project budgets, cost plans, and contingency allocations.
- Monitor cash flow and cost reporting throughout the project lifecycle.
- Manage change orders, value engineering initiatives, and claims.
- Protect and enhance project margins through disciplined cost governance.
Schedule & Delivery Management
- Oversee master schedules and milestone tracking.
- Identify delays and implement mitigation strategies.
- Conduct regular site visits and progress reviews.
- Ensure timely completion and successful handover.
Risk & Compliance
- Identify construction and delivery risks.
- Implement health, safety, and environmental compliance standards.
- Ensure adherence to planning approvals and regulatory requirements.
- Oversee quality assurance and defect management processes.
Stakeholder & Handover Management
- Coordinate with Development, Sales, Leasing, and Asset Management teams.
- Support investor reporting and lender drawdown processes.
- Manage authority inspections and certification.
- Oversee project handover to operations or property management.
Team Leadership
- Lead and mentor project management teams.
- Establish KPIs and performance standards.
- Drive a culture of accountability, safety, and excellence.
- Develop internal capabilities and succession planning.
Key Requirements
- Bachelor’s degree in Civil Engineering, Construction Management, Architecture, or related discipline.
- Proven years of strong experience in real estate project delivery.
- Proven track record delivering mid-to-large scale developments.
- Strong knowledge of construction contracts and procurement methods.
- Experience managing multi-disciplinary teams.
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