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Retail Store/ Channels Manager

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Lagos
  • Job Field Sales / Marketing / Retail / Business Development&nbsp

  • The ideal candidate will manage daily retail activities, drive revenue growth across multiple sales channels, oversee digital marketing and customer engagement initiatives, and ensure seamless end-to-end logistics and fulfillment processes.

Key Responsibilities

Sales & Revenue Management

  • Manage and drive in-store and online sales performance to achieve revenue targets.

Channel & Operations Management

  • Oversee all sales channels including physical store, website, social commerce platforms, and third-party marketplaces.
  • Manage product listings, pricing updates, inventory synchronization, and system accuracy across platforms.
  • Maintain and optimize CRM systems, customer databases, and POS systems.
  • Ensure operational efficiency across sales, customer service, and fulfillment processes.

Online Marketing & Customer Engagement

  • Collaborate on digital marketing campaigns across social media, email marketing, and promotional platforms.
  • Monitor customer feedback and engagement metrics to improve brand experience.
  • Drive customer loyalty programs and retention strategies.
  • Respond to customer inquiries across digital channels and ensure high satisfaction levels.

Product & Merchandising Management

  • Curate and design gift packages and promotional bundles based on market trends and customer preferences.
  • Manage product assortment, merchandising displays, and in-store presentation.
  • Conduct inventory forecasting and stock planning to minimize shortages or overstocking.

Logistics & Fulfillment Management

  • Oversee end-to-end order fulfillment, packaging, shipping, and delivery coordination.
  • Manage vendor and courier relationships to ensure timely delivery.
  • Monitor logistics performance and resolve shipping or delivery issues.
  • Ensure quality control standards are maintained for all outgoing products.

Team Leadership & Performance

  • Supervise store staff and coordinate cross-functional collaboration.
  • Train team members on sales processes, customer service standards, and operational systems.
  • Establish performance goals and monitor team productivity.
  • Develop and execute strategies to increase foot traffic, online conversions, and customer retention.
  • Monitor daily, weekly, and monthly sales metrics and implement improvement initiatives.
  • Identify new sales channels and partnership opportunities to expand market reach.

Requirements & Qualifications

  • Proven experience in retail management, e-commerce management, or channel management.
  • Strong understanding of online sales platforms, POS systems, and CRM tools.
  • Experience managing inventory, logistics, and fulfillment processes.
  • Knowledge of digital marketing and customer engagement strategies.
  • Strong analytical skills with the ability to interpret sales and performance data.
  • Excellent leadership, communication, and organizational skills.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.

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Method of Application

Key Responsibilities

Portfolio Delivery Leadership

  • Lead the delivery of all active real estate projects (residential, commercial, mixed-use, hospitality as applicable).
  • Develop and implement project execution plans aligned with approved feasibility and investment cases.
  • Oversee transition from development planning to construction execution.
  • Prioritize projects and allocate internal resources across the portfolio.

Design & Technical Oversight

  • Oversee design development from concept through detailed design.
  • Ensure coordination between architects, engineers, and specialist consultants.
  • Review design to ensure buildability, cost efficiency, and compliance.
  • Maintain adherence to brand standards and quality benchmarks.

Procurement & Contractor Management

  • Establish procurement strategies (lump sum, design & build, construction management, etc.).
  • Lead contractor prequalification, tendering, evaluation, and award processes.
  • Negotiate commercial terms and oversee contract administration.
  • Monitor contractor performance, including progress, quality, safety, and cost control.

Financial Control & Cost Management

  • Approve project budgets, cost plans, and contingency allocations.
  • Monitor cash flow and cost reporting throughout the project lifecycle.
  • Manage change orders, value engineering initiatives, and claims.
  • Protect and enhance project margins through disciplined cost governance.

Schedule & Delivery Management

  • Oversee master schedules and milestone tracking.
  • Identify delays and implement mitigation strategies.
  • Conduct regular site visits and progress reviews.
  • Ensure timely completion and successful handover.

Risk & Compliance

  • Identify construction and delivery risks.
  • Implement health, safety, and environmental compliance standards.
  • Ensure adherence to planning approvals and regulatory requirements.
  • Oversee quality assurance and defect management processes.

Stakeholder & Handover Management

  • Coordinate with Development, Sales, Leasing, and Asset Management teams.
  • Support investor reporting and lender drawdown processes.
  • Manage authority inspections and certification.
  • Oversee project handover to operations or property management.

Team Leadership

  • Lead and mentor project management teams.
  • Establish KPIs and performance standards.
  • Drive a culture of accountability, safety, and excellence.
  • Develop internal capabilities and succession planning.

Key Requirements

  • Bachelor’s degree in Civil Engineering, Construction Management, Architecture, or related discipline.
  • Proven years of strong experience in real estate project delivery.
  • Proven track record delivering mid-to-large scale developments.
  • Strong knowledge of construction contracts and procurement methods.
  • Experience managing multi-disciplinary teams.

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