Telemarketer Team Lead
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 – 2 years
- Location Abuja
- Job Field Sales / Marketing / Retail / Business Development 
Job Description
- The Telemarketer Team Lead is responsible for supervising and coordinating the activities of the telemarketing team to achieve sales targets, generate qualified leads, and maintain high customer satisfaction.
- The role involves coaching agents, rnonitoring performance. ensuring quality calls, and driving productivity and revenue growth.
Responsibilities
- Lead stQervise. and motivate the telemarketing tazam to meet and exceed dely. weekly, and monthly targets
- Assign tasks. set performance goals. and monitor team productivity
- Train. coach. and mentor telernarketers on sales techniques. engagernent, and product knowledge
- Monitor calls to ensure quality standards. cornpliance. and professionalism
- Handle escalated custorTEr complaints ard complex inquiries prepare daily/weekly/rnonthly perform-lance reports for managernent
- Track KPIs such as conversion rates. call volun-es. and revenue targets
- Develop scripts and improve calling strategies for better results
- Conduct regular team meetings ard performance reviews
- Collaborate With sales and marketing teams to align campaigns and objectives
- Ensure 02-curate documentation ard CRM updates
- Recommerxd process Wigyovernents to increase efficiency and customer satisfaction
Qualifications/Requirments
- Bachelor’s degree in Marketing, Business Administration, Commurlications. or related field (or equivalent experience)
- years experience in telemarketing. call center. or sales roles
- Minimum Of 1—2 years supervisory or team lead experience
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Method of Application