Job Openings at Palmpay – Apply Now

Responsibilities:

• Treatment of erroneous transfer, fraudulent and non-receipt of fund
• Placing hold on funds based on erroneous and fraudulent transfer
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Management of DRS process and portal.
• Engagement with other banks NIP and Compliance team for resolution
• Ensure customers’ complaints are properly reviewed before engaging the banks.
• Reviewing the settlement report against funds in customers’ accounts,
• Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
• Engaging NIBSS for status confirmations of claims
• Maintain a proper record of all transactions disputed.

Qualifications:

• Bachelor’s degree in finance, business, or a related field.
• Prior experience in fund transfer or a related financial role.
• Strong knowledge of financial regulations, including AML and KYC requirements.
• Proficiency in using financial software and systems for fund transfers.
• Excellent attention to detail and accuracy in handling financial transactions.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.

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We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder. The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.

The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities:

• Provide HR support, through partnership and coaching to all levels of the organization.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification:

• Minimum of Bachelors’ Degree in Human resources or business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with the Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Payroll Management using Microsoft Excel is a must and ability to manage employee offsite.
• Must have worked in an organization with high headcount and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Working knowledge of every section of the HR department.
• Good grasp of HRM techniques and excellent people management skills.