Area Operations Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 – 7 years
- Location Lagos
- Job Field Sales / Marketing / Retail / Business Development 
Job Responsibilities
- Oversee daily operations and performance of multiple restaurants to ensure consistency, efficiency, and service excellence.
- Lead, coach, and support Restaurant Managers; drive team performance, discipline, and professional development across all units.
- Ensure all restaurants comply with health, safety, hygiene, and environmental standards.
- Conduct regular site visits, audits, and quality checks to maintain brand standards in service, food quality, and restaurant appearance.
- Monitor customer experience across all locations, analyze feedback, and implement corrective actions to improve satisfaction.
- Manage area-wide budgets, monitor P&L performance, and implement strategies to optimize revenue, cost control, and overall profitability.
- Review sales, labor, and expense reports from each restaurant to identify trends, opportunities, and operational gaps.
- Oversee staffing levels, scheduling efficiency, and recruitment needs across units in partnership with Restaurant Managers and HR.
- Ensure accurate inventory management, stock control, and coordination with Supply Chain for seamless replenishment.
- Collaborate with cross-functional teams (HR, Finance, Marketing, Supply Chain) and contribute to business growth, new openings, and strategic initiatives.
Job Requirements & Qualifications
- You have at least five to eight years of work experience
- Must have a minimum of Bachelor’s Degree
- Bachelor’s degree in Hospitality, Business Management, or a related field (mandatory).
- 5–7 years’ experience in hospitality or restaurant management, with at least 2 years in a multi-unit leadership role.
- Proven experience in team leadership, performance management, and operational system implementation.
- Strong analytical and financial management skills, including P&L oversight.
- Excellent communication, interpersonal, and customer service skills.
- Ability to multitask, manage pressure, and prioritize effectively across multiple locations.
- Proficiency in MS Office, POS systems, and operational management tools.
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Method of Application
Job Description
- The Event Coordinator supports the Event Planning Manager in the planning, organization, and execution of internal and client-paid events.
- The role ensures smooth operational execution, timely communication with clients and vendors, and adherence to quality standards.
Job Responsibilities
- Assist in planning and coordinating internal and client-paid events from concept to completing.
- Liaise with clients, vendors, and suppliers to ensure timely delivery of materials, equipment, and services.
- Support the Event Planning Manager in supervising on-site setup, catering, and overall event logistics.
- Prepare event documentation, checklists, and schedules to ensure seamless execution.
- Track event budgets, expenses, and resource allocation to support cost-effective operations.
- Monitor service delivery during events and address any operational issues promptly.
- Maintain accurate records of client requirements, vendor contracts, and event outcomes.
- Support team training and provide guidance to event and catering staff as needed.
- Assist in post-event evaluation, gathering feedback, and reporting to the Event Planning Manager.
- Stay informed on industry trends, event innovations, and best practices to support continuous improvement.
Job Requirements & Qualifications
- You have at least zero to two years of work experience
- Must have a minimum of Bachelor’s Degree
- Ability to manage multiple tasks under tight deadlines while maintaining attention to detail.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for planning, reporting, and documentation.
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