Job Offers at PalmPay – Apply Now

Job Summary

• The Chinese Translator will provide accurate translation and interpretation (Mandarin–English) to support communication between Chinese-speaking stakeholders and the SME team, while assisting with daily operational and administrative activities.

Key Responsibilities

• Translate documents and communications from Mandarin to English and vice versa.
• Provide interpretation during meetings and business discussions.
• Support communication between Chinese stakeholders and the SME team.
• Assist with daily administrative tasks, data collation, and basic statistical reporting.
• Accompany team on occasional field visits to customers and possible interstate trips (not frequent).
• Maintain confidentiality of company and client information.
• Perform any other duties assigned by the SME Manager or management.

Requirements

• Bachelor’s degree in a relevant field.
• Minimum of 2 years experience as a Chinese Translator/Interpreter.
• Fluency in Mandarin and English (spoken and written).
• Good communication, organizational, and Microsoft Office skills.

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• This role requires strong communication skills, persuasive selling ability, and a passion for helping customers access mobile devices through flexible payment plans.

Key Responsibilities:

• Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.
• Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.
• Assist customers with onboarding, application submission, and required documentation.
• Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.
• Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.
• Track daily leads, applications, conversions, and other assigned sales metrics.
• Follow up with pending customers to ensure completion of applications and final approvals.
• Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.
• Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.

Requirements

• Minimum of OND, NCE, or equivalent qualification.
• Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Ability to work in a fast-paced retail environment with daily customer interaction.
• Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
• Computer literacy and ability to use smartphones or digital onboarding tools effectively.
• Result-driven mindset with a focus on meeting and exceeding sales targets.

Key Competencies

• Customer service mindset
• Confidence and resilience
• Ability to build rapport quickly
• Accountability and professionalism
• Goal-oriented with strong follow-through