Data Analyst
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 0 – 4 years
- Location Lagos
- City Adeniyi Jones
- Job Field Data, Business Analysis and AI  , Graduate Jobs 
Role Focus: Customer Service & Operations Data Analysis
Key Responsibilities
- Collect, clean, and analyze customer service and call center data
- Use Excel for data processing, reporting, and basic visualizations..
- Track and monitor key operational metrics such as call volume, issue categories, resolution time, and response rates.
- Identify trends and generate insights to support operational and service improvement decisions.
- Prepare clear summaries and reports for stakeholders.
Requirements
- Strong proficiency in Excel (formulas, pivot tables, data handling).
- Solid analytical and logical thinking skills.
- Ability to translate data into clear, actionable insights.
- Strong interest in understanding business and operational performance through data.
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Method of Application
Role Focus: Call Center Operations & Coordination
Key Responsibilities
- Support day-to-day call center operational activities.
- Assist with the execution of service initiatives and operational projects.
- Coordinate with internal teams to support issue resolution and service delivery.
- Learn and understand end-to-end call center operations through hands-on involvement.
Requirements
- Strong interest in customer service and operations.
- Curious, proactive, and willing to learn the call center environment..
- Good communication and task execution skills.
- Open to starting from foundational operational responsibilities.