Customer Success Manager / Social Media Manager
Role Overview
- We are seeking a proactive, tech-savvy, and results-driven Customer Success Manager to join our team in Abuja.
- The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and maintaining high customer satisfaction levels.
- Ability to manage social media accounts and digital engagement will be considered an added advantage.
Key Responsibilities
- Serve as the primary point of contact for clients and maintain strong professional relationships.
- Ensure prompt resolution of customer inquiries, complaints, and service-related issues.
- Onboard new clients and ensure smooth service delivery.
- Monitor customer satisfaction and implement improvement strategies.
- Track customer feedback and prepare periodic performance reports.
- Collaborate with internal teams to improve service efficiency and client retention.
- Utilize CRM systems and digital tools effectively for documentation and follow-ups.
- Support social media management by creating, scheduling, or engaging with content where necessary (added advantage).
- Monitor online interactions and assist in maintaining the company’s digital presence (added advantage).
Preferred Qualifications
- Bachelor’s Degree in Marketing, Communications, Business Administration, or related fields
- Experience managing business social media accounts.
Requirements
- Must reside in Abuja.
- Must be ready to resume immediately.
- Must be highly tech-savvy and comfortable using CRM systems, digital communication tools, and productivity software.
- Proven experience in customer service, customer success, or related roles.
- Strong written and verbal communication skills.
- Ability to multitask and manage time effectively.
- Professional, proactive, and solution-oriented mindset.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@huko-advisory.com using the Job Title as the subject of the email.