Customer Service Intern
Key Responsibilities
- Answering Calls: Responding to incoming customer inquiries and addressing their concerns professionally.
- Providing Information: Offering accurate details about our services, pricing, and company policies.
- Issue Resolution: Identifying customer problems and providing timely and effective solutions.
- Data Entry & Customer Assistance: Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
- Follow-up: Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
- Service Improvement: Providing feedback on the efficiency of customer service processes to enhance overall performance.
Requirements
- A Bachelor\\\’s Degree (BA/BSc/HND) in a relevant field.
- 0-1 year of customer service experience.
- Excellent spoken and written English communication skills.
- Strong problem-solving abilities and a proactive approach to customer support.
- Good interpersonal skills with a customer-first mindset.
- Ability to stay organized and adhere to schedules.
- Multitasking skills and keen attention to detail.
- Must be a FEMALE and a serving Corp Member
- Must reside around Gwarimpa and its environs
Method of Application
Interested candidates should submit their CV and a cover letter to hr.dewsng@gmail.com with the subject line “Customer Service Representative – Location”.