Customer Satisfaction Representative (Sales of Frozen Chicken)
Job Purpose
- To drive the sales of frozen chicken and table eggs to wholesalers, retailers, restaurants, hotels, and market distributors within the assigned city.
- The role requires knowledge of cold-chain sales, strong negotiation skills, and the ability to work under pressure in a fast-paced FMCG environment.
Key Responsibilities
- Actively prospect for new customers and close sales for frozen chicken and eggs.
- Maintain and grow sales with existing customers (retailers, hotels, food vendors, cold room operators).
- Ensure visibility of natnudO products in key wet markets and retail outlets.
- Achieve daily, weekly, and monthly sales targets.
- Work with depot/distribution teams to ensure prompt delivery of customer orders.
- Collect and report market intelligence (pricing, competitor activity, customer feedback).
- Reconcile cash or transfer payments and submit accurate sales reports daily.
- Educate customers on product handling, storage, and benefits.
- Escalate customer complaints or order challenges quickly and ensure follow-up.
KPIs
- Sales target achievement
- New customers onboarded
- Customer retention rate
- Daily remittance accuracy
- Market coverage efficiency.
Requirements
- HND/B.Sc. in Business, Marketing, Agriculture, or related discipline.
- At least 2 years of field sales experience, preferably in FMCG or frozen foods.
- Must be familiar with cold-chain sales (frozen chicken, fish, meat, or ice cream).
- Strong selling, negotiation, and customer relationship skills.
- Must reside in Lagos or Port Harcourt and be willing to move around the city daily.
- Ability to meet targets and work with little supervision.
Method of Application
Interested and qualified candidate should send their Applications to: vacancies@afshltd.com using the Job Title as the subject of the email.
Note
- This is a SALES role – not a customer service or admin job.
- Only apply if you have SALES experience and are confident selling frozen chicken and table eggs to retailers, bulk buyers, or distributors.